bg0l+@andrew.cmu.edu (Bruce E. Golightly) (03/29/90)
Just a note following up a post I made quite some time ago. In my original
post, I asked for information/help in resolving a problem with 5.0 Tutor on
a Zenith Z-158. The orignal post was several months ago.
Starting a little over a week back, I've had a number of calls from WordPerfect
Support, following up on the original problem report. This set included calls
from the regional manager!
I'm impressed by this level of customer support. The original problem report
resulted in a fairly lengthy series of calls attempting to resolve the
problem. The vast majority of these calls were originated by the support team
rather than by me.
The problem was not resolved during the first round of contacts. I was and
am not particularly concerned, since I was upgrading from 4.2 to 5.0, and
already knew the basics that Tutor teaches, especially since the platform
(Z-158) is not exeactly state-of-the-art.
I am impressed by the fact that they called me back months later with an
update on the situation. I wish I could get this level of support from
vendors for a number of packages for larger machines (MicroVAX and larger)
costing orders of magnitude more!!
The bottom line is that I recommend WordPerfect strongly. These folks care
about supporting their customer base.
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!
Bruce E. Golightly ! bg0l@andrew.cmu.edu (BeeGeeZeroEl)
Chief of Data Base Development ! (412)268-8560
Telecommunications Group !
Carnegie Mellon University ! UCC 117, 4910 Forbes Ave.
! Pittsburgh PA 15213-3890
Vice President, Western Penna IUA !
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