MHS108@psuvm.psu.edu (Mark Solsman) (05/07/90)
Please read on - the whole way through, it will be enough to motivate you. background: I bought a Epson EPL-6000 laser printer from USA Flex. I bought it with the understanding of a few available options, which they don't offer. When I found this out, and that the printer was useless to me w/o these options, I wished to return it. They wouldn't take it back, wanted to charge me restocking, and was rude. I went up the ladder only to fall from higher. Story: I received a letter from Comark dated April 30th. It states "this is in regards to your letter. We have tried to contact you on several occassions. Please contact our customer service department so we can resolve this situation." I called- they received a hard copy of my previous internet posting about the situation and wanted to resolve the matter. I had not sent them the letter, nor was my signature on the bottom. (nor my account number) Anyway, they got a copy. (to mention, they hadn't contacted me either) I explained to them what I had done. That I had posted on internet and what the distribution was. They knew. (but previously when I had demanded service and warned, they knew nothing) To get to the bottom line (finally :) ) = They are sending ups to pick up the printer, and are sending me a full refund. I asked why did it have to take this. Why didn't they just do this before. Is this what it takes to be heard by them? And why didn't my service rep return my calls. These were all un- answered. In the words of a followup, you judge a company not by its errors, but how it recovers from its errors. Yet, do you buy this? Yes, they were good to me - AFTER A MONTH! AND after I publically spoke out. Are they respectable, or are they just covering up? SUM: To sum it up. T H E N E T W O R K S !!! Thanks to all who helped me! ----- Mark Solsman, Pennsylvania State University, Scranton, Pennsylvania, USA MHS108 @ PSUVM.BITNET MHS108 @ PSUVM.PSU.EDU