klee@cs.ubc.ca (Kenneth Lee) (05/09/90)
From article <19450051@hpfinote.HP.COM>, by pnl@hpfinote.HP.COM (Peter Lim): > Just a 2 cents' worth: > > Last month or so (since after QEMM-5.0 was released), QEMM-5.0 was the > top selling software on PC Magazine's commercial best selling list. > At least that says that QEMM-5.0 is selling like hot cake ! That is > probably the reason that their technical support line is going down the > drain --- too much business --- they should hire more people. > Not only is Quarterdeck's technical support line poor (I've never been able to get through), their mail support and upgrade notification is also inadequate. I had written a letter to Quarterdeck describing a number of technical problems that I was experiencing with DESQview 386 V1.0 back in January. In the same letter, I asked about any upgrades that might solve the problems that I was having. After not receiving any reply from Quarterdeck, I sent them email in February. My message invoked a reply indicating that my "letter was found" and that a written reply would be forthcoming. This reply was finally received in early March! Unfortunately, none of my problems were solved by the reply. To really top the list, I finally received my upgrade notice in the mail on May 7, 1990, five months after inquiring about an upgrade. In addition, this was well past the deadline of March 31, 1990 to receive a free copy of Manifest with my upgrade. I have sent in my upgrade request with an accompanying letter describing the circumstances. It will be interesting to see how long it takes before I receive my upgrade and how Quarterdeck responds. Overall, although DESQview is a great product, I would probably open my wallet and install UN*X on my machine if I had to do it over again. The lack of support and the inability to reach the manufacturer has me completely frustrated. +---------------------------------------+-----------------------+ | Ken Lee | klee@cs.ubc.ca | | Department of Computer Science | klee@cs.ubc.cdn | | University of British Columbia | uunet!ubc-cs!klee | | Vancouver, BC, Canada | (604) 228-3061 | +---------------------------------------+-----------------------+