nmiller@mstr.hgc.edu (norman miller) (07/16/90)
Although I've always had terrific service from outfits such as JDR, Jameco, Compu-Add, etc., I expect that with an upcoming purchase of a 386 I'll need even more help. Hence this query: What are the track records of Gateway, Zeos, Dell, Northgate, Tri-Star (espe- cially the latter) in servicing their machines? How quickly are defective parts replaced? How much of a hassle is involved in getting on-site service? How knowledgeable and helpful are the tech staffs? I'll be happy to summarize those replies that reach me by mail. Thanks, NM
cjp@beartrk.beartrack.com (CJ Pilzer) (07/17/90)
I got a Northgate computer about three months ago. It is excellently made. The 386 got a 9.1 and the 486 a 9.0 InfoWorld rating. The highest awarded. They have very cooperative techs on 24 hour 7 day a week toll free no wait support lines. Any replacement parts are sent with no hassle by next day Fed Express. I have actually got this service, so I know it is not just advertising claims. I would highly recommend Northgate. -- cj