ka1gt@cbnewsm.att.com (robert.m.atkins) (08/07/90)
I am not a regular reader of this newsgroup, so I don't know if it is
appropriate to post experiences with hardware vendors, but here goes
anyway..
I had ordered a PC system from General Computer Networking (Woodland Hills,
CA) after seeing their ad in Computer Shopper and talking with them on the
phone. They seemed knowledgeable and polite so I placed an order and was
advised of a shipping date (I requested overnight air shipment). When it didn't
arrive, I called and was told it had missed the shipper, but would go the
next day. It didn't arrive. Then it was "on the loading dock, ready to ship"
but it still didn't show up. On my last call I spoke with "Moses" who claimed
to be the owner/manager who said it was waiting for an incorrectly ordered
part. When I pointed out the lies I had been told, he became very abusive and
hung up on me with the comment "I don't need your order". Needless to say he
didn't get it either. I would advise anyone thinking of purchasing from this
organization to think again. I don't mind if a company has problems and can't
ship immediately, but I object to being lied to and abused on the phone. Steer
clear of them.
The above comments are my personal views and in no way reflect the opionions
or policies of my employer.
Bob Atkins