[comp.sys.att] Query about the quality of UNIX/PCs and 3b1's

coleman@CS.UCLA.EDU (12/05/87)

I am currently in the market for a machine of my own and I have run
across ads for UNIX/PCs and 3b1's for what I would consider to be
tremendous prices.  <$1300 for the PC and <$2500 for the 3b1 w/80M.  I
realize that these machines must be being dumped, but owning an orphan
does not necessarily discourage me if they are otherwise good
machines.  Can anyone post or send information with regard to the
following concerns?

o Are they reliable?
o How standard is the UNIX they run?
o How fast are they compared to say, a 10MHZ AT
o Is there any kind of memory limit?  For instance, the 3b1 mentioned
  above comes w/2M.  How much virtual memory can I get?
o Are there technical references around which would allow me to write
  programs making use of the graphics system, etc.?
o Do you think the machines (esp. 3b1) are worth the prices quoted
  above?  If you had your choice, would you buy one (keeping in mind
  that that kind of money would buy a 12MHZ AT clone w/EGA and
  goodies.

I really appreciate any help you can give me on this!

Mike Coleman
coleman@cs.ucla.edu

rcj@clyde.UUCP (12/06/87)

In article <9691@shemp.UCLA.EDU> coleman@CS.UCLA.EDU () writes:
}o How standard is the UNIX they run?

SVR3 (essentially); they follow the System V standards quite well from
what I've seen.

}o How fast are they compared to say, a 10MHZ AT

We are using ours to offload register-level microsimulations from our
poor overworked Vaxen.  We ran tests on an 11/780 with only 3 users on
it doing mail and editors and the 3B1 outperformed the 780!!

}o Is there any kind of memory limit?  For instance, the 3b1 mentioned
}  above comes w/2M.  How much virtual memory can I get?

4Mb is as high as you can go, but it usually works out much cheaper to
settle for one combo board (EIA) and just go for a total of 3.5 Mb.

}o Are there technical references around which would allow me to write
}  programs making use of the graphics system, etc.?

See an earlier article in this newsgroup on "3B1 HW".

}o Do you think the machines (esp. 3b1) are worth the prices quoted
}  above?  If you had your choice, would you buy one (keeping in mind
}  that that kind of money would buy a 12MHZ AT clone w/EGA and
}  goodies.

We came, we saw, we bought (and we went outside the company for it; we
could have bought anything; didn't have to be AT&T).  But we weren't
looking for graphics stuff; we want it as a workhorse.  I was able to
get it completely up and running, talking to our Vax over the LAN,
running emacs, etc. etc. in one short afternoon.  We've been very pleased
so far and will probably purchase several more.

Check misc.forsale for used ones; some good deals posted there.

The MAD Programmer -- 201-386-6409 (Cornet 232)
			      ^^^^ new extension
alias: Curtis Jackson	...![ ihnp4 ulysses cbosgd allegra ]!moss!rcj
			...![ ihnp4 cbosgd akgua watmath  ]!clyde!rcj

kathy@bakerst.UUCP (Kathy Vincent) (12/10/87)

In article <18017@clyde.ATT.COM> rcj@moss.UUCP (Curtis Jackson) writes:
>In article <9691@shemp.UCLA.EDU> coleman@CS.UCLA.EDU () writes:
>}o How standard is the UNIX they run?
>
>SVR3 (essentially); they follow the System V standards quite well from
>what I've seen.

I believe that, if you check again, you'll find that the UNIX pc
does not, in fact, run SVR3.  It doesn't run real SVR2, either. 
It runs a sort of advanced form of SVR1.  The latest version of
the UNIX pc's UNIX is 3.51 - but that 3 doesn't relate to the 3
in SVR3.

Kathy Vincent ------>  {ihnp4|mtune|codas|ptsfa}!bakerst!kathy
              ------>  { favourite AT&T gateway }!wruxe!unix

alex@umbc3.UMD.EDU (Alex S. Crain) (12/10/87)

In article <997@bakerst.UUCP> kathy@bakerst.UUCP (Kathy Vincent) writes:
>In article <18017@clyde.ATT.COM> rcj@moss.UUCP (Curtis Jackson) writes:
>>In article <9691@shemp.UCLA.EDU> coleman@CS.UCLA.EDU () writes:
>>}o How standard is the UNIX they run?
>>
>>SVR3 (essentially); they follow the System V standards quite well from
>>what I've seen.
>
>I believe that, if you check again, you'll find that the UNIX pc
>does not, in fact, run SVR3.  It doesn't run real SVR2, either. 

	would you care to elaborate on this? Version 3.51 (as opposed to
RELEASE 3) is supposed to pass SVVD for Sys5r2, and some of the optional
network hacks in the kernal look to me to at least resemble Sys5r3 code,
along with shared libs & loadable device-drivers, neither of which are
Sys5r[012]. I know that there are some differences and some 3b1 specific
goodies/features/bugs, but I don't know what they are exactly except that
the optimizer doesn't work (well, sort of), and some commands are missing.

	Has anyone played with the Shared-libs much? Like getting around the
duplicate symbol problems w/ curses? I would like to add code to the shlib.
Has anyone done this? whats the format (or is their one? is it raw object
code catted together?) I know about the symbol addresses in shlib.ifile,
they stop ~128K past the 4meg mark, which leaves 375K of the 512K allocated.
I would be interested in using this memory if I could have it.

(Brant - have you considered putting most of emacs up there?)

						:alex.

alex@umbc3.umd.edu

csf@mtunb.ATT.COM (C. Furchner) (12/10/87)

In article <997@bakerst.UUCP> kathy@bakerst.UUCP (Kathy Vincent) writes:
>In article <18017@clyde.ATT.COM> rcj@moss.UUCP (Curtis Jackson) writes:
>>In article <9691@shemp.UCLA.EDU> coleman@CS.UCLA.EDU () writes:
>>}o How standard is the UNIX they run?
>>
>>SVR3 (essentially); they follow the System V standards quite well from
>>what I've seen.
>
>I believe that, if you check again, you'll find that the UNIX pc
>does not, in fact, run SVR3.  It doesn't run real SVR2, either. 
>It runs a sort of advanced form of SVR1.  The latest version of
>the UNIX pc's UNIX is 3.51 - but that 3 doesn't relate to the 3
>in SVR3.

Versions 3.5 and 3.51 complies with the UNIX System V Interface Definition
for System V, Release 2 (SVR2) in UNIX commands, utilities, and libraries.
They have some SVR3 features, such as support of flexnames in the C compiler.
Note that "complies with the interface definition" means that it
meets the inteface specification; it does not mean "identical."

Versions 2.0 and 3.0 were essentially ports of a subset of SVR1.

Version numbers in UNIX PC software have nothing to do with UNIX operating
system version numbers, because the UNIX PC software includes many
modules, like user agent, window manager, terminal emulator,
phone manager, etc., that are not part of a standard UNIX operating
system.
-- 
C. Furchner
...ihnp4!mtune!mtunb!csf

kathy@bakerst.UUCP (Kathy Vincent) (12/15/87)

In article <633@umbc3.UMD.EDU> alex@umbc3.UMD.EDU (Alex S. Crain) writes:
} In article <997@bakerst.UUCP> kathy@bakerst.UUCP (Kathy Vincent) writes:
} >In article <18017@clyde.ATT.COM> rcj@moss.UUCP (Curtis Jackson) writes:
} >>In article <9691@shemp.UCLA.EDU> coleman@CS.UCLA.EDU () writes:
} >>}o How standard is the UNIX they run?
} >>
} >>SVR3 (essentially); they follow the System V standards quite well from
} >>what I've seen.
} >
} >I believe that, if you check again, you'll find that the UNIX pc
} >does not, in fact, run SVR3.  It doesn't run real SVR2, either. 
} 
} 	would you care to elaborate on this? Version 3.51 (as opposed to
} RELEASE 3) is supposed to pass SVVD for Sys5r2, and some of the optional
                                  |
                                SVID

See Carol Furchner's followup to my posting.  I stand mostly
corrected - about the SVR*2* part. 

Kathy Vincent ------>  {ihnp4|mtune|codas|ptsfa}!bakerst!kathy
              ------>  { favourite AT&T gateway }!wruxe!unix

dca@toylnd.UUCP (David C. Albrecht) (12/17/87)

> I believe that, if you check again, you'll find that the UNIX pc
> does not, in fact, run SVR3.  It doesn't run real SVR2, either. 
> It runs a sort of advanced form of SVR1.  The latest version of
> the UNIX pc's UNIX is 3.51 - but that 3 doesn't relate to the 3
> in SVR3.
Enough speculation.  According to my User Manual Vol II (and I quote).
"Version 3.5 UNIX software passes SVVS for System V Release 2"

The are a number of system maintenance commands in Rel 2 that the Unix PC
doesn't have.  As I don't have them I can't really speculate on what use
they might be.

More important is what user commands it supports and library
routines it may be missing.

Under user commands some of the commands don't support options available in
Rel 2 I'm not going to try to exhaustively list them.

The commands missing entirely, however, are:
acctom, at, bs, calender, ct, ctrace, efl, f77, fsplit, gdev,  ged, graph,
graphics, greek, hpio, machid, mailx, news, nscstat, nsctorje, nusend, pg,
ratfor, rjestat, sag, sar, send, sno, stat, stlogin, ststat, timex, toc, tplot,
tput, trenter, troff, osend.

System calls:
No missing calls.

Library calls:
Basically, no fortran library.
Missing from the c library:
x25alnk, x25clnk, x25hlnk, x25ipvc
Missing from the specialized libraries:
ldgetname, plot

This is a condensation of the rather exhaustive list given the front of
the User's Manual vol II.  Yes there are many differences between the
Unix PC software and that in Rel 2.  Do these differences cause problems
with software meant for Rel 2?  Not that I've run across.  That's what's
important isn't it.  The rest is just picking nits.  As for the missing
user commands I haven't particularly missed them either.

David Albrecht

stevens@hsi.UUCP (Richard Stevens) (12/18/87)

In article <192@toylnd.UUCP>, dca@toylnd.UUCP (David C. Albrecht) writes:
> Missing from the specialized libraries:
> ldgetname, plot
>            ^^^^

Actually someone at AT&T forgot to remove the plot(3) library from
the 3b1 distribution.  However, they didn't give out the man page,
and most important, they don't have any plot(1) drivers.  I'm working
on a plot(1) driver for the 3b1's bit-mapped display, that I'll gladly
post after the first of the year, if there is any interest.  Does anyone
know of a public domain version of the good-old Version 7 graph(1)
program, as that along with a plot(1) for the 3b1 would be an easy
way to generate fast plots.

	Richard Stevens
	Health Systems International, New Haven, CT
           { uunet | ihnp4 } ! hsi ! stevens

rich@oxtrap.UUCP (K. Richard Magill) (12/24/87)

In article <1146@mtunb.ATT.COM> csf@mtunb.UUCP (C. Furchner) writes:
>In article <997@bakerst.UUCP> kathy@bakerst.UUCP (Kathy Vincent) writes:
>>In article <18017@clyde.ATT.COM> rcj@moss.UUCP (Curtis Jackson) writes:
>>>In article <9691@shemp.UCLA.EDU> coleman@CS.UCLA.EDU () writes:
 [ Lots about whether the 3b1 is really sV.

The bottom line is that there is no System V unless you mean the one
from at&t and you better give a date or we still won't know which one
you mean.

3b1 Unix was written by Convergent Technologies.  The C compiler is
the most obvious clue.

In other words saying system V is about as specific as saying UNIX.
Agreed, they are a standard of sorts but there are *so* many of them.
Like, SVID, SVVS, sV, sV.0, sV.1, sV1.0, etc, etc, and of course the
3b2 version of each of these is different from the 3b5 version is
different from the....

ford@crash.cts.com (Michael Ditto) (12/27/87)

In article <2420@oxtrap.UUCP> rich@oxtrap.UUCP (K. Richard Magill) writes:
>
>3b1 Unix was written by Convergent Technologies.  The C compiler is
>the most obvious clue.

Ok, this thread is getting pretty ridiculous... Now Unix was written by
Convergent Technologies?

The Unix PC comes with Genuine, Real-Live, AT&T Unix System V developed
by AT&T/Bell Labs, and decended from code written by Kernighan, Ritchie,
Thompson, and Bourne, themselves.  It is a port of "System V Release 2"
ported by people at Convergent Technologies, which is also where the
hardware was designed.  It also has some minor extentions from both System
V Release 3 and Berkely Unix.  For example, from SVR3 comes the "xt"
multiplexing protocol and "layers" windowing system, and internal support
for the "Streams" I/O system.  From BSD comes the Berkeley network socket
capability, although this is only included with the Ethernet software.
In all normally visible aspects of the system, however, there are no
significant deviations from System V Release 2.

The C Compiler, assembler, and loader are the standard 68010 tools from the
"SGS" (Software Generation System) from AT&T.  They are essentially identical
to the versions that would be found on any 68000 Unix System V (For example,
the CounterPoint Computers 68020 systems, and the HP-350 68020 systems).

There are some additions to the Unix PC's SVR2 made especially for the Unix
PC:  Loadable Device Drivers and the console windows.  Loadable device
drivers allow driver installation into a running kernel.  The console
windows are supported by a device driver in the kernel, and a few system
programs have been modified to integrate well with the multiple windows.

Then, on top of what is essentially a generic Unix box, you have the
"User Agent" system, with the windows, menus, and automated system
maintenence.  This layer was implemented, in my opinion, in a very good
way that is consistent with the design of Unix; most importantly it IS a
"layer" of software that a user can choose to ignore.  When the user agent
is not used, what is left is a very complete port of System V Release 2
with a few extras thrown in.

There are a very few things missing; these are described in the user's
manuals as a command-by-command comparison between the Unix PC and the
System V Interface Definition for SVR2.  Someone on this group has already
itemized the notable differences; the only one that has bothered me is the
ommission of the "crash(1M)" command.


In summary, I make very extensive use of my 3B1, I am used to System V
release 2 and 3, and have not been disappointed in the functionality of the
Unix of the Unix PC.  I do wish it were a little more reliable (in terms
of frequency of inexplicable crashes, etc.).
-- 

Mike Ditto					-=] Ford [=-
P.O. Box 1721					ford%kenobi@crash.CTS.COM
Bonita, CA 92002				ford@crash.CTS.COM

emike@richp1.UUCP (E. Mike Durbin) (12/29/87)

>The bottom line is that there is no System V unless you mean the one
>from at&t and you better give a date or we still won't know which one
>you mean.
> ...
>In other words saying system V is about as specific as saying UNIX.
>Agreed, they are a standard of sorts but there are *so* many of them.
>Like, SVID, SVVS, sV, sV.0, sV.1, sV1.0, etc, etc, and of course the
>3b2 version of each of these is different from the 3b5 version is
>different from the....

How true...

Except for SVR3, which is as close to the same as you can get on any
machine you find it on.  (Or, at least it is now, 'till someone breaks
it too :-).

Lets see, I need 2 more lines to get this out.
one more
ok.
-- 
------------------------------------------------------------------------------
             ...!cuuxb \		E. M. Durbin
		        !richp1!emike	Rich Inc.
...!ihnp4!laidbak!spl1 /		Chicago

denny@mcmi.UUCP (Dennis Page) (12/29/87)

In article <2208@crash.cts.com> ford%kenobi@crash.CTS.COM (Michael Ditto) writes:
>In all normally visible aspects of the system, however, there are no
>significant deviations from System V Release 2.
>
>The C Compiler, assembler, and loader are the standard 68010 tools from the
>"SGS" (Software Generation System) from AT&T.  They are essentially identical
>to the versions that would be found on any 68000 Unix System V (For example,
>the CounterPoint Computers 68020 systems, and the HP-350 68020 systems).
>
>[...]  When the user agent
>is not used, what is left is a very complete port of System V Release 2
>with a few extras thrown in.


Woa, woa, let's not get carried away here...

The HP-350, while SVID, is based on Berkley.  And it still comes a damn
site closer to looking like a VR2 machine than the unix-pc does.

No significant deviations?  What about cron?  Madre!

-- 
Denny Page

Martha, the Clones are loose again!

allbery@axcess.UUCP (Brandon S. Allbery) (12/31/87)

In article <2208@crash.cts.com>, ford@crash.cts.com (Michael Ditto) writes:
+---------------
| In all normally visible aspects of the system, however, there are no
| significant deviations from System V Release 2.
> ...
| "layer" of software that a user can choose to ignore.  When the user agent
| is not used, what is left is a very complete port of System V Release 2
| with a few extras thrown in.
+---------------

I've had no problems with reliability.  I *do* have a problem with the sorry
excuse for UUCP and *no* way to change it (are you listening, AT&T?  You could
at least consider *selling* *binaries*, since everyone knows you have them!).
And it'd be nice if they'd provided the new cron and left that functionality
out of the Status Manager.  WHY does /etc/smgr do cron's work?!  It means that
I can't even install the replacement cron from comp.sources.unix without
wasting cycles on two different cron programs!
-- 
 ___  ________________,	Brandon S. Allbery	       cbosgd \
'   \/  __   __,  __,	aXcess Company		       mandrill|
 __  | /__> <__  <__	6615 Center St. #A1-105		       !ncoast!
/  ` | \__. .__> .__>	Mentor, OH 44060-4101	       necntc  | axcess!allbery
\___/\________________.	Moderator, comp.sources.misc   hoptoad/

vanam@pttesac.UUCP (Marnix van Ammers) (01/03/88)

In article <125@axcess.UUCP> allbery@axcess.UUCP (Brandon S. Allbery) writes:
>In article <2208@crash.cts.com>, ford@crash.cts.com (Michael Ditto) writes:
>+---------------
>
>I've had no problems with reliability.  I *do* have a problem with the sorry
>excuse for UUCP and *no* way to change it (are you listening, AT&T?  You could
>at least consider *selling* *binaries*, since everyone knows you have them!).

Well, I'm finally going to say it: I *do* have problems with 3B1
reliability!

When the fire sale came out I told all my friends and colleagues
about it and about what a great machine the UNIX-PC is.  I had had
one on my desk for about 6 months and I had had no trouble with it
whatsoever.  Well, now that I finally bought one for personal use,
I am very disappointed with it's reliability.

I received my 3B1 around the beginning of August.  AT&T is going to
be coming out for the *FOURTH* time Monday (I hope -- I made my repair
call Dec 31st).

My first trouble was a horrible squawking sound, which I presumed to
be the hard drive because I couldn't think of anything else that could
make such a horrible sound.  I figured that since the hard disk was
the only thing moving, it must be the source of that horrible sound.
So I had AT&T come out and change it.  Well, the squawking sound
continued, and after some articles on net news about squawking sounds,
I figured out that the noise was coming from my speaker and had to do
with incoming calls to my modem.  Then my 3B1 started crashing with
"PANIC: kernel addressing error" messages and my hard disk got trashed
with hundreds of bad blocks.  So they changed my mother board.  The next
thing was that my hard disk *did* start making a funny noise (kind of
like a bearing going out).  So AT&T came out and changed my hard disk
again (this time for good reason).  Then a few days ago, my 3B1
died.  The fan is working, the hard disk is turning, but the screen
remains dark and the system won't boot (not even off a floppy).  I
finally asked about getting the whole damn system replaced.  The tech
I talked to said I could try for that after they exchange my mother
board one more time.

I am *very* tired of having a flaky system.  I'd like to know just
what the repair call rate is for these units.

Thank God I still have my Amiga.

Marnix
----

rjg@sialis.mn.org (Robert J. Granvin) (01/04/88)

>>I've had no problems with reliability.  I *do* have a problem with the sorry
>>excuse for UUCP and *no* way to change it (are you listening, AT&T?  You could
>>at least consider *selling* *binaries*, since everyone knows you have them!).
>
>Well, I'm finally going to say it: I *do* have problems with 3B1
>reliability!
>
> [Maintenance horror story deleted :-)]

Oh, but be very very very happy that you _are_ getting service.  I'm
currently in a battle with AT&T service for a wide variety of
servicing problems.  As it turns out, they seems to have "lost" or
never recorded several Hotline calls.  Now they tell me that my
machine is out of warranty, and I have to pay for the repairs.  (A
tech wants to replace my mother board.  $2,000.  I refuse to pay that
for something I reported in the first month of operation, and reported
several times since.  Unfortunately, the mother board may not be the
final problem.  Mine may be related to the Power Supply as well.  And
I won't even mention the disk whining as has been previously
mentioned.. :-)

My only guess is that it the Hotline techs did not record the
problems because there was no 'physical resolution'.  Every item that
I have reported and physically received something because of it, has
been recorded, but everything else is missing.  Strange, now, isn't
it?

My personal suggestion is that if you try to resolve something through
the Hotline, record the Ticket number, record the Tech's name, and all
questions and resolutions.  Even so, this may not help.  The Hotline
will not respond a warranty call to an out of warranty machine unless
_they_ have recorded the problem in their database during the warranty
period.  So you should at least ask and make sure about that too.
(Unless you are willing to pay for it, of course...)

Maybe I'm just having bad luck.  :-)

In any case, I have to say that I'm pleased with the machine, and
normally pleased with the Hotline, and thrilled with the service once
I get it.  However, this last little blast is going to go on for quite
some while I can feel...  Sigh.

(P.S.  For those AT&T folx that I've chatted with via email and other
sources, you are no way included in this.  Thank you for all your help
and comments!  I'm looking forward to more ... :-)

If anyone out there has any comments or followup regarding this
specifically, I'd much prefer an email response.  If there is enough
of an interest, I'd of course post a followup.  I don't want to be
accused of being the cause of starting comp.sys.att.hotline! :-)

-- 
 _____________________________________________________________________________
| Robert J. Granvin      | INTERNET:       rjg@sialis.mn.org |                |
| 2701 West 43rd Street  | UUCP:  ...ihnp4!meccts!sialis!rjg |   "Whoops!!"   |
| Minneapolis, MN  55410 |   ...uunet!rosevax!ems!sialis!rjg |________________|

wtm@neoucom.UUCP (Bill Mayhew) (01/04/88)

Hi,

As Robert mentioned in his article, it is a good idea to ask for
the "ticket number" each time you call the hotline with a bug.
Also keep track of when you called the hotline.  That way, you have
something to go back to them with when they say that you never
called while the machine was in warranty.

Unfortunately, I almost learned too late about ticket numbers.  My
introduction was only recently when the machine crashed on a
Saturday and I called to log the occurance.  The person gave me the
number and asked me to call back Monday and give the ticket number.

Curiously, AT&T blamed my motherboard for the crashes I've been
getting from wmgr blowing up.  They tried to blame my modem, but I
persisted and finally won.  I did point out that it was the
internal modem that liked to hang, not my external modem.  The
hotline person wanted to blame the external modem for toggling the
CTS lead too often, but I pointed out that I had crashes when the
modem hadn't been doing anything for over three hours.

It is interesting that the normal problem resolution modality is to
toss in a new motherboard.  This is despite the fact that four or
five other people on the Net running 3.5.1 are having problems
similar to mine.  Oh well, I guess the electronics are cheaper than
expending human time -- obviously true for one person having a
problem.

When the hotline finally convinced itself that my motherboard was
to blame, they said that a person would be here tomorrow to
replace it.  That is pretty decent response.  It's just that
working up to the response is the laborious part.

So, all-in-all, AT&T service is pretty good, it is just convincing
them that is the difficult part.  If you'd ever had to suffer
through Digital's (DEC's) so-called service, then you'd realize
that AT&T's service really is nice.  Of course  getting service for
IBM PCs is virtually impossible from IBM; they make the dealer
channel do everything -- and I've seen stunningly incompetent
dealer attempts at service.

--Bill

allbery@axcess.UUCP (Brandon S. Allbery) (01/05/88)

In article <75@sialis.mn.org>, rjg@sialis.mn.org (Robert J. Granvin) writes:
> final problem.  Mine may be related to the Power Supply as well.  And
> I won't even mention the disk whining as has been previously
> mentioned.. :-)

I seem to remember that one brand of disk drive (Miniscribe?) has a rather
badly designed static-draining tab:  it tends to start squeaking.  The maker's
recommended fix is to CAREFULLY cut it off or bend it out of the way; the
drive works fine without it.
-- 
 ___  ________________,	Brandon S. Allbery	       cbosgd \
'   \/  __   __,  __,	aXcess Company		       mandrill|
 __  | /__> <__  <__	6615 Center St. #A1-105		       !ncoast!
/  ` | \__. .__> .__>	Mentor, OH 44060-4101	       necntc  | axcess!allbery
\___/\________________.	Moderator, comp.sources.misc   hoptoad/

erict@flatline.UUCP (eric townsend) (01/05/88)

In article <655@pttesac.UUCP>, vanam@pttesac.UUCP (Marnix van Ammers) writes:
> Well, I'm finally going to say it: I *do* have problems with 3B1
> reliability!
> I received my 3B1 around the beginning of August.  AT&T is going to
> be coming out for the *FOURTH* time Monday (I hope -- I made my repair
> call Dec 31st).
> [explains how AT&T Repair Clowns have show up 3 times already. Hey,
> there *is* a commercial with an AT&T Clown in it. I can't resist.]
The one time we've had a non-power supply problem they just replaced
the whole machine.

> I am *very* tired of having a flaky system.  I'd like to know just
> what the repair call rate is for these units.

I would too, but I think it's higher than you think.  We have 4 7300's and
4 3b1's at work, being used for development, and have only had to call
the repairman *twice* in two years:  1 bad power supply and one hard
drive that forgot what type it was -- they replaced the p/s on the
first one, and the whole machine on the second one (they weren't
sure if it was the hard drive or not.)

I think that's a pretty good record for eight medium-high use machines...
-- 
J. Eric Townsend ->uunet!nuchat!flatline!erict smail:511Parker#2,Hstn,Tx,77007
'Girls play with toys. Real women skate.' --Powell Peralta ad.| 'Hey, watch
I disclaim all responsibility for others' ignorances. | me ollie this <whump>'

wtm@neoucom.UUCP (Bill Mayhew) (01/06/88)

I'd like to thank the people who are helping out at AT&T.  Here is
a little more information I've gotten.

The PC=1FC0  (that number is from my memory, so you better not
quote me) that was in the kernel addr fault panic register dump I
got probably really was due to a motherboard oddity not directly
related to the crash.  I called the hotline on Monday and had the
new motherboard Tuesday morning.  Nice job!!  I could have had the
new board Monday, but I didn't want to take time off from work to
go home and let the guy in to fix the 3b.  By the way, I got a good
chance to look over the hardware carefully while the machine was
apart.  The construction is pretty good.  There are two jumpers on
the motherboard- that's all.  The power supply looks decent.  I'd
have to give at least a B+ on the quality of the electronics.  The
loser is the plastic case, which is made pretty chintzy.  I'll give
it a C-.

By the way, doing a motherboard swap to replace the clock battery
is reasonable, since the old motherboard will go back for bench
service and get a new battery.  Since board is good, it'll go back
in the field the next time a battery fails somewhere else.  At
least, you'll be receiving a thoroughly tested board :-).  Since
the board has to come out to swap the battery, it might as well go
in for a bench going-over.  What would have been smarter would be
to make the battery s plug-in type to save some work.  There sure
are a lot of screws holding the motherboard in!

But-- it appears that hardware was not [the only] reson for the
crashing.

The last crash left uucico hung on ph1.  In fact I logged in with
the intent of seeing who was on my machine at 8:00 AM when nobody
should have been on.  It turned out that a uucp transfer had
completed normally at about 2:50 AM and left the port hung since
then.  AT&T told me that they are beginning to suspect that there
are some bugs in the serial/phone port driver(s) in the kernel.
Apparently, the driver starts generating interrupts like mad if it
receives a longbreak signal just at the end of a conversation.
This apparently has something to do with the fact that the internal
modem and serial port share some functions on the same chip.  Since
the serial port and modem interrupts are higher priority than the
window stuff, the output locks up.  Hitting a key does let windows
get control for an instant and it will get a few characters out
while it services the keyboard.  Eventaully the line input buffer
overflows or something like that, and the system goes out to lunch.

The got-cha is that there is a good chance that the disconnect from
another system that has called you is somewhat likely to generate a
few trash characters that are perfect for inciting the lock-up.

Looks like a temporary work-around would be to never let anybody
call *in to* your 3b1.  (If you are using 3.51)

--Bill

david@ms.uky.edu (David Herron -- Resident E-mail Hack) (01/07/88)

In article <912@neoucom.UUCP> wtm@neoucom.UUCP (Bill Mayhew) writes:
>By the way, doing a motherboard swap to replace the clock battery
>is reasonable, since the old motherboard will go back for bench
>service and get a new battery.  Since board is good, it'll go back
>in the field the next time a battery fails somewhere else.  At
>least, you'll be receiving a thoroughly tested board :-).  Since
>the board has to come out to swap the battery, it might as well go
>in for a bench going-over.  What would have been smarter would be
>to make the battery s plug-in type to save some work.  There sure
>are a lot of screws holding the motherboard in!

I have to STRONGLY disagree.  What about after the machine is off
of warranty and they want many hundreds of dollars to replace the
motherboard?

And don't tell me to get a service contract 'cause that's something
like $50 per month ... gag!



As for your crashes ... I've experienced a few crashes of that sort
and have the details written down at home.  I haven't called the
hotline over 'em yet.  All of my crashes have happened while something
happening on the modem was in the process of finishing up.  (i.e.
a uucico or ATE)
-- 
<---- David Herron -- The E-Mail guy            <david@ms.uky.edu>
<---- or:                {rutgers,uunet,cbosgd}!ukma!david, david@UKMA.BITNET
<----
<---- Winter health warning:  Remember, don't eat the yellow snow!

allbery@axcess.UUCP (Brandon S. Allbery) (01/07/88)

In article <912@neoucom.UUCP>, wtm@neoucom.UUCP (Bill Mayhew) writes:
+---------------
| then.  AT&T told me that they are beginning to suspect that there
| are some bugs in the serial/phone port driver(s) in the kernel.
| Apparently, the driver starts generating interrupts like mad if it
| receives a longbreak signal just at the end of a conversation.
| 
| Looks like a temporary work-around would be to never let anybody
| call *in to* your 3b1.  (If you are using 3.51)
+---------------

Hmmm.  I have yet to allow dialins on my 3b1 (too little security), yet I have
had one crash and some near misses.  Maybe it's a combination of bugs?
Certainly the printer on my 3b1 SEEMS to be the cause....
-- 
 ___  ________________,	Brandon S. Allbery	       cbosgd \
'   \/  __   __,  __,	aXcess Company		       mandrill|
 __  | /__> <__  <__	6615 Center St. #A1-105		       !ncoast!
/  ` | \__. .__> .__>	Mentor, OH 44060-4101	       necntc  | axcess!allbery
\___/\________________.	Moderator, comp.sources.misc   hoptoad/

wtm@neoucom.UUCP (Bill Mayhew) (01/08/88)

getting at the anti-static tab is a pain in the ... um, neck-- but
it it is the source of drive squeal. The anti-static tab is a piece
of copper with a carbon button that rubs on the bottom spindle of
a hard drive.  The idea is that the spinning platters can act like
Vandergraf generators and discharge to ground through the head
carriage.  Not exactly a nice situation.  The anti-static tab is
supposed to prevent a charge build-up.  The tab is usually soldered
to the drive electronics PC board.

As mentioned previously it can be removed.  I've never heard of
anything nasty happening, but you never know.  The option I've used
has been to stick a pice of electrical tape on the copper.  It
usually is enough to keep the tab from resonating.

--Bill

rjg@sialis.mn.org (Robert J. Granvin) (01/09/88)

>I have to STRONGLY disagree.  What about after the machine is off
>of warranty and they want many hundreds of dollars to replace the
>motherboard?

$2,000 for the part.  This price was just quoted to me by the
technician who wanted to swap my motherboard to see if it would
resolve my problem.  We told him to go home for now.

>And don't tell me to get a service contract 'cause that's something
>like $50 per month ... gag!

Yep.  But seeing the prices, and how often I've already used the
hotline, I know I'm gonna send in a check real soon now... sigh... one
use of that $50/month can really really pay for itself in a hurry,
even if you do have a perfectly happy and purring machine.

>As for your crashes ... I've experienced a few crashes of that sort
>and have the details written down at home.  I haven't called the
>hotline over 'em yet.  All of my crashes have happened while something
>happening on the modem was in the process of finishing up.  (i.e.
>a uucico or ATE)

I've been reporting this or nearly identical problems to the hotline
for months (as mentioned before).  I am _still_ in a hassle with them
over warranty service.  This will continue, I know it, for some time.

At least I am glad to see that _other_ people are finally reporting
these problems.  Maybe some sort of reasonable result will come of it
someday.  

I shouldn't pick exclusively on the Hotline.  When they come through,
they come through like a charm.  And I've discovered that they are
apparently quite often _not_ supplied with the information they
deserve.  They reply "We've never heard of that problem before..."
which is true, but many other internal areas have known about it for
months or longer, but the information and solutions just don't always
get to the front lines (like, where the users and purchasers become
involved, and ultimately irritated).  I know... I should support my
claims... :-)


-- 
 ___________________________________________________________   o/`  o/`  o/`
| Robert J. Granvin      | INTERNET:      rjg@sialis.mn.org | The hills are
| 2701 West 43rd Street  | UUCP: ...ihnp4!meccts!sialis!rjg | alive, and they
| Minneapolis, MN  55410 |  ...uunet!rosevax!ems!sialis!rjg | ate my mother...

rich@jolnet.UUCP (Rich Andrews) (01/09/88)

In article <916@neoucom.UUCP>, wtm@neoucom.UUCP (Bill Mayhew) writes:

>  getting at the anti-static tab is a pain in the ... um, neck-- but
> it it is the source of drive squeal. The anti-static tab is a piece
> of copper with a carbon button that rubs on the bottom spindle of
> a hard drive.  The idea is that the spinning platters can act like
> Vandergraf generators and discharge to ground through the head
> carriage.  Not exactly a nice situation.  The anti-static tab is
> supposed to prevent a charge build-up.  The tab is usually soldered
> to the drive electronics PC board.
> 
> --Bill


Nasty things can happen ( and with my luck they usually do!) and when 
you remove the brush from the drive you are asking for trouble.
Shortly after i got my 3b2/400, the drives started to squeal like a 
nest of crickets I took the drives out, took them apart, and lubricated 
the carbon brush with some moly grease.  Since then no more squeal.  
I have heard of lots of bad things that have happen to drives that did 
not have the brush contacting the spindle motor.  

rich

rich@oxtrap.UUCP (K. Richard Magill) (01/09/88)

In article <2208@crash.cts.com> ford%kenobi@crash.CTS.COM (Michael Ditto) writes:
>In article <2420@oxtrap.UUCP> rich@oxtrap.UUCP (K. Richard Magill) writes:
>>
>>3b1 Unix was written by Convergent Technologies.  The C compiler is
>>the most obvious clue.
>The C Compiler, assembler, and loader are the standard 68010 tools from the
>"SGS" (Software Generation System) from AT&T.  They are essentially identical
>to the versions that would be found on any 68000 Unix System V (For example,
>the CounterPoint Computers 68020 systems, and the HP-350 68020 systems).

Well, I've found 4 major bugs in the compiler on the 3b1/7300, aka ct
safari, and the same bugs showed up on a burroughs xe550, aka ct
megaframe.  I do not see them on NCR tower's which look like 3b2 SysV.



rich.

wtm@neoucom.UUCP (Bill Mayhew) (01/10/88)

I really like to have uucp from neoucom dial me, as neoucom has an
fx line that doesn't cost them a lot to call me here.  For me to
call them is a toll call.  That is why I wanted dial-in.  Neoucom
also won't forward mail if I poll them because my machine,
"impulse" identifies itself as "impuls" to to the 6 character name
limit hard coded into uucico (and several other places).
Unfortunately, the name for my machine was picked before I was
aware that more than six characters was verboten on the PC7300.

Well, to make a long story short, after wrangling with the Hotline
folks, with me and several other netters, the Hotline finally
decided there was a problem in uucico.  Somebodyat AT&T finally got
around to fixing uucico, and they emailed me a new copy.  The new
uucico seems (knock on wood) to have fixed things-- or at least it
hasn't broken anything additional.  The old rendition had a file
size of 71344, and the new version is 71372.  Looks like only
relatively minor brain surgery was necessary.

Since the crashes were separated by up to a month, I guess only
time is going to tell if this did the trick.  Alas, the warranty
will be gone by then.

--Bill

rbl@nitrex.UUCP ( Dr. Robin Lake ) (02/02/88)

In article <2519@oxtrap.UUCP> rich@oxtrap.UUCP (K. Richard Magill) writes:
>In article <2208@crash.cts.com> ford%kenobi@crash.CTS.COM (Michael Ditto) writes:
>>In article <2420@oxtrap.UUCP> rich@oxtrap.UUCP (K. Richard Magill) writes:
>>>
>>>3b1 Unix was written by Convergent Technologies.  The C compiler is
>>>the most obvious clue.
>>The C Compiler, assembler, and loader are the standard 68010 tools from the
>>"SGS" (Software Generation System) from AT&T.  They are essentially identical
>>to the versions that would be found on any 68000 Unix System V (For example,
>>the CounterPoint Computers 68020 systems, and the HP-350 68020 systems).
>
>Well, I've found 4 major bugs in the compiler on the 3b1/7300, aka ct
>safari, and the same bugs showed up on a burroughs xe550, aka ct
>megaframe.  I do not see them on NCR tower's which look like 3b2 SysV.
>
>
>
>rich.

Once upon a time, about 3 years ago, when we had a Motorola-CT 6300 on  loan,
we noted that the AT&T PC 7300 and Motorola 6300 were BINARY COMPATIBLE!  Yep,
stuff that wasn't even available (DBMS, word processing, etc.) on one could
be directly executed on the other.  A net note to this effect brought a reply
from John Mashey (ex-Convergent) confirming that the biggest change was to
have put some of the IC circuitry into PLAs to compact the board space.

I have not tried the compatibility with the Motorola 6600 (CT MegaFrame) as
the separate I/O processors seem baroque.  Someday .....

(Really BP America R&D)

-- 
Rob Lake
{decvax,ihnp4!cbosgd}!mandrill!nitrex!rbl

rich@oxtrap.UUCP (K. Richard Magill) (02/07/88)

In article <658@nitrex.UUCP> rbl@nitrex.UUCP ( Dr. Robin Lake ) writes:
>In article <2519@oxtrap.UUCP> rich@oxtrap.UUCP (K. Richard Magill) writes:
>>In article <2208@crash.cts.com> ford%kenobi@crash.CTS.COM (Michael Ditto) writes:
>>>In article <2420@oxtrap.UUCP> rich@oxtrap.UUCP (K. Richard Magill) writes:
>>>>
>>>>3b1 Unix was written by Convergent Technologies.  The C compiler is
>>>>the most obvious clue.
[stuff deleted]
>Once upon a time, about 3 years ago, when we had a Motorola-CT 6300 on  loan,
>we noted that the AT&T PC 7300 and Motorola 6300 were BINARY COMPATIBLE!
[more deletions]
>I have not tried the compatibility with the Motorola 6600 (CT MegaFrame) as
>the separate I/O processors seem baroque.  Someday .....

They work.

In case you don't recognize me, I have been rich@cwruecmp, rich@hal,
rich@rexago1, krm@cwruecmp, etc. and you once interviewed me.  While I
was rich@rexago1 I was running a csh from nitrex on 3b1's.  I recently
had the opportunity to run that same csh on a Burroughs XE550,
basically a remarketted MegaFrame.

rich.

ps, the 3b1 now in my home, sendai,  runs a legitimate copy of ksh.