jkg@prism.gatech.EDU (Jim Greenlee) (03/08/90)
Several months ago, I posted a message wherein I requested help for a problem I was having with several 3B2/310s that we are using here (the specifics of the problem are not important, but I did get several suggestions from the net at large, for which I am grateful). The 3B2s in question had been donated several years ago, and were not under any kind of maintenance (which we can't afford anyway). Apparently, my posting was seen by someone at AT&T (whose name I don't have), and passed on to Customer Relations, who in turn passed it to our local sales rep with instructions to "see what could be done to help". The sales rep made arrangements for the following items to be donated: 3B2 "Error Message Manual" 3B2 "Off-Line Diagnostic Manual" System V Release 3.2 WIN TCP/IP Version 3.0.1 The software and manuals arrived about a month ago, and my lab staff is in the process of installing it now. I just wanted to publicly thank "whomever" at AT&T was responsible for helping us out. I never made any formal overtures to get help from AT&T, figuring it was pretty much "my" problem. My understanding is that the product donations were triggered directly from my posting (in other words, *they* called *us*). The local support was great, too. The 10Base5 Drivers were accidentally left out of the WIN/TCP shipment, and when I called our sales rep to enquire about it, he said he would straighten it out immediately (the required diskette arrived about 2 weeks later). All in all, a very impressive job. Thanks again. Jim Greenlee -- Jim Greenlee - Instructor, School of ICS, Georgia Tech jkg@gatech.edu Jryy, abj lbh'ir tbar naq qbar vg! Whfg unq gb xrrc svqqyvat jvgu vg hagvy lbh oebxr vg, qvqa'g lbh?!