SEWALL@UCONNVM.BITNET (03/08/88)
> From: MEMORY::FARRELL "Joe Farrell" > Subj: Sears and Apples That tale sounds like my experience with a VCR (made for Sears by Toshiba but NO parts cross-reference to ANY other Toshiba models; could ONLY be repaired by Sears because the quicker, and less expensive, repair services can't get parts). I read in the Wall Street Journal that even Sear's own employees complained at an annual meeting of stockholders that THEY can't get decent repair service from Sears. My conclusion: NEVER buy ANY appliance (durable) from Sears (Another curiosity: according to Consumer Reports Sear's less expensive catalog order tools are superior to the in-store "Craftsman" brand). --------------------- Disclaimer: I like my opinions better than my employers anyway... (subject to change without notice; void where prohibited) ARPA: sewall%uconnvm.bitnet@mitvma.mit.edu Murphy A. Sewall BITNET: SEWALL@UCONNVM School of Business Admin. UUCP: ...ihnp4!psuvax1!UCONNVM.BITNET!SEWALL University of Connecticut
abc@BRL.ARPA (Brint Cooper) (03/09/88)
I guess it depends upon where you live. Around here, we have no such fears. Sears happily provides a rather complete manual with what they sell, and it contains the Sears part number for virtualy every part. We simply order the parts and install them ourselves. Is this not an option? _Brint ----- Forwarded message # 1: From: SEWALL%UCONNVM.BITNET@MITVMA.MIT.EDU Subject: Sears 128 > From: MEMORY::FARRELL "Joe Farrell" > Subj: Sears and Apples > That tale sounds like my experience with a VCR (made for Sears > by Toshiba but NO parts cross-reference to ANY other Toshiba > models; could ONLY be repaired by Sears because the quicker, > > > > > > My conclusion: NEVER buy ANY appliance (durable) from Sears > (Another curiosity: according to Consumer Reports Sear's less expensive > catalog order tools are superior to the in-store "Craftsman" brand). >