forde@EGLIN-VAX.ARPA ("MAJ ERIC S. FORD") (09/24/88)
I've been pondering some of the recent postings here about the criticisms we tend to heap on Apple Computing for our impressions of their support to us (or lack thereof) and our assessments of their "poor" research, development, and marketing approaches. I've been particularly intrigued by those who chastise us for being too harsh and not recognizing the good things that Apple does. Well, I would like to pose a few questions to those who feel the need to defend Apple against us. First, do any of you think that Keith Rollin was given the task of monitoring and answering discussions on these nets because Apple wanted one of their employees to tune in to laudatory comments? Doesn't it seem more likely that Apple wants to hear complaints so they can determine just what they need to correct? How would you view the necessity to continue the service Keith provides if all he received were praises for the company? The praise that Apple wants, and gets, comes from our continuing purchases of their products but they can't wait for us to stop buying to determine something might be wrong. Hence the need for a way to receive our complaints NOT praises. It is up to us to help expose misconceptions on their part about 'what the market wants' and how their 'improvements' are received. In the area of telecomputing, we might be the vocal majority but we are still a minority in terms of all computer users (some of whom can't yet spell modem). I would counsel you to keep the complaints coming and hope Apple Computing can correct even a small percentage. Eric S. Ford FORDE@EGLIN-VAX.ARPA
lwv@n8emr.UUCP (Larry W. Virden) (09/26/88)
Gee, we have had some local problems with feeds - I must have missed all those postings that said that we should only praise Apple ;-0. What I would like to see is INTELLIGENT (yeah, I know - asking a lot here in some cases) discussion of SPECIFIC apple problems, instead of all the belly-aching about 'apple wants to drop the II' or ' i dont like the iic+'. I mean, if you want to say 'I have documented evidence that on Dec 12 Apple is going to announce termination of the IIe line' or ' I think that the IIc+ needs more than 512k memory so that it can do thus and so' then Keith will have something useful to take back to Apple. I hate to think about what is said about some of the crybaby articles I have seen here and on Compuserve (and have heard about on Genie, etc.) though. -- Larry W. Virden 75046,606 (CIS) 674 Falls Place, Reynoldsburg, OH 43068 (614) 864-8817 osu-cis!n8emr!lwv (UUCP) osu-cis!n8emr!lwv@TUT.CIS.OHIO-STATE.EDU (INTERNET) We haven't inherited the world from our parents, but borrowed it from our children.
blume@netmbx.UUCP (Heiko Blume) (09/28/88)
well...i think it might be good to make a complaint AND a praise !
praise: the (old? is it still the same?) manual for the SSC. wonderful docu.
suited for the first time user as well as for the more technical users.
complaint: the 'manual' for the scsi card. awful. its what we here call a
'dumb-user-manual'.
solution: how about making two manuals for each card, one for the only-users
and a more technical one for the want-to-know-how-it-works-users...
btw: does someone know where detailed info about the scsi bus system is
available ? any pointers would eb appreciated !
--
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