S707503@UWEC.BITNET (MARK RINECK) (02/21/90)
I have generally taken into consideration some things about warantees: The IC chips in a computer *will* probably go during a burn-in period and can be fixed no problemo. That's the nature of IC chips...either they work or they fail. But what about the mechanical parts of the computer (power supply, hard/ floppy drive, keyboard) These things may or may not prove faulty in 90 days. I have no doubts that Apple produces some pretty faultless equipment but, if I pay so much money, shouldn't I be assured concretely by Apple that *nothing will go wrong with the hardware* or they'll fix it? If the equipment Apple ships *is* so good, I'd like to see Apple back up the claim with a long enough waranty. Again, back to the discussion of waranty length. I agree, 90 days on chips, boards, etc. is plenty long enough to ensure that I won't get stuck with faulty equipment. But, in the area of other hardware (especially hard drives), one year is really not too unreasonable. Markie S707503@UWEC.BITNET University of Wisconsin-Eau Claire, Mark Rineck
toddpw@tybalt.caltech.edu (Todd P. Whitesel) (02/21/90)
S707503@UWEC.BITNET (MARK RINECK) writes: >The IC chips in a computer *will* probably go during a burn-in period >and can be fixed no problemo. That's the nature of IC chips...either they >work or they fail. Not always. I've had DRAMs go bad on me by getting flaky after the computer warms up and slowly deteriorating until they don't work at all. This was >5 years after the computer was purchased. As I see it, if a one year warranty is not going to be invoked all that often (as Apple seems to be claiming), then what's the problem with them giving it to us? The problem is that with a 90 day warranty Apple can actually rip you off, with things like AppleCare and with the 1 year warranty they get on all their third party hard drives. MacUser was pissed off recently by reports that Apple had charged someone for a rebuilt drive, and then took the broken drive back to Seagate and had it replaced under Seagate's 1 year warranty, thus allowing Apple to pocket the money it charged for the rebuilt drive. This is really bad if it is true. I have seen no confirmations but it seems to me that there is really no acceptable reason to deny any Apple product a real one year warranty. COME ON APPLE. ONE YEAR WARRANTY. NOW. Todd Whitesel toddpw @ tybalt.caltech.edu