shite@unf7.UUCP (Stephen Hite) (07/31/90)
Zortech's once touted 800 line that could be used for tech support is no more. I'm having an installation problem with ZTC++ 2.1 and when I called 1-800-848-8408 I got the obligatory "...let me give you the tech support number (a.k.a non 800 number)". After I griped that I should not have to pay long distance phone charges for an install problem I was switched over to tech-support who gave me a short answer (it was a wrong answer at that). Yo Zortech, how about investigating the problem with me over the phone instead of trying to get rid of me with the first quick answer you can come up with? I realize that Borland never had an 800 support number to begin with but I distinctly remembering Walter B. in the last year in one of his postings to comp.lang.c++ saying that the 800 number was one of the advantages Zortech had over its competitors (because you *could* get tech help). You can still call their 800 number for shipping status or ordering but beyond that it's probably going to be your nickel. IMHO, no company can compete with Usenet for tech support answers unless you're lucky enough to get a developer or hardware guru on the phone. Overall, the Net provides the most informative, in-depth help you can find. You can't beat the price ;). -------------------------------- Steve Hite ...gatech!uflorida!unf7!shite
steve@taumet.com (Stephen Clamage) (08/01/90)
shite@unf7.UUCP (Stephen Hite) writes: >Overall, the Net provides the most informative, in-depth help you can find. >You can't beat the price ;). Once again, netters, the net isn't free. SOMEBODY pays for it -- your employer, your school -- someone. Who provides the net computer, the modem to connect to the net, the telephone lines, the price of the phone call, the net subscription fee? Believe me, there is someone at your installation who knows it isn't free! -- Steve Clamage, TauMetric Corp, steve@taumet.com