mkhaw@teknowledge-vaxc.ARPA (Michael Khaw) (06/26/87)
In article <816@mcgill-vision.UUCP> mouse@mcgill-vision.UUCP (der Mouse) writes: +In article <7614@brl-adm.ARPA>, ADLER1%BRANDEIS.BITNET@wiscvm.wisc.EDU writes: +> The logical thing would be to contact DEC and ask for help. However, +> users are not entitled to call up the toll-free numbers that DEC +> provides for user support and [...] + +You've got to be kidding. You mean DEC doesn't listen when users call +the user support number?! I mean, I'm not terribly fond of DEC either, +but this is ridiculous. If you pay for the support you can call up and get your questions answered. You get an "access number" when you pay up. They won't talk to you w/o the magic number password. Mike Khaw -- internet: mkhaw@teknowledge-vaxc.arpa usenet: {hplabs|sun|ucbvax|decwrl|sri-unix}!mkhaw%teknowledge-vaxc.arpa USnail: Teknowledge Inc, 1850 Embarcadero Rd, POB 10119, Palo Alto, CA 94303
jimp@cognos.uucp (Jim Patterson) (07/03/87)
In article <14063@teknowledge-vaxc.ARPA> mkhaw@teknowledge-vaxc.UUCP (Michael Khaw) writes: >If you pay for the support you can call up and get your questions answered. >You get an "access number" when you pay up. They won't talk to you w/o the >magic number password. That's true, as long as you're one of the three designated people at your site who are registered. DEC Support won't talk to anyone else. At our site the operations group has one name registered, and our support group needs one, leaving one name for the poor product developers. We have about 15 developers in our VAX group but only one of them is officially allowed to talk to DIGITAL support. Needless to say, this is an annoyance at the very least. I've heard that there are an extraordinary number of designates named Mickey Mouse registered with phone-in support. Who's calling? Mickey Mouse (:^). It's seemingly become the accepted anonymous designated caller. -- Jim Patterson decvax!utzoo!dciem!nrcaer!cognos!jimp Cognos Incorporated
mkhaw@teknowledge-vaxc.ARPA (Michael Khaw) (07/05/87)
in article <1050@aldebaran.UUCP>, jimp@cognos.uucp (Jim Patterson) says: > [mentions that DEC phone support only recognizes 3 "designated names" ] > > I've heard that there are an extraordinary number of designates named > Mickey Mouse registered with phone-in support. Who's calling? Mickey > Mouse (:^). It's seemingly become the accepted anonymous designated > caller. Yes, but what happens when (as is typical) all the support people are busy and they have to call back? How do you tell which Mickey Mouse in your organization called them? B^) Mike Khaw -- internet: mkhaw@teknowledge-vaxc.arpa usenet: {hplabs|sun|ucbvax|decwrl|sri-unix}!mkhaw%teknowledge-vaxc.arpa USnail: Teknowledge Inc, 1850 Embarcadero Rd, POB 10119, Palo Alto, CA 94303
jon@mdbs.UUCP (07/08/87)
In article <14344@teknowledge-vaxc.ARPA> mkhaw@teknowledge-vaxc.ARPA (Michael Khaw) writes: >in article <1050@aldebaran.UUCP>, jimp@cognos.uucp (Jim Patterson) says: >> >>[mentions that DEC phone support only recognizes 3 "designated names" ] >> I've heard that there are . . . a number of designates named Mickey Mouse ... > >Yes, but what happens when . . . all the support people are busy and >they have to call back? How do you tell which Mickey Mouse in your >organization called them? > In our company we have one person who is the official DEC Support "contact"; if I have a problem I describe it to him and he calls it in (he knows the magic numbers they want and all that). He tells DEC Support to ask for me (my unregistered, for-real name) when they call back (they *always* call back), and we've had no problems.