uucigj@swbatl.sbc.com (Greg Jensen - UCI - 5-3531) (05/01/91)
I would like to find out if there are any problem reporting/tracking systems
available for Unix that is similar to the Info Family product (thats a
IBM VSAM mainframe product). Our testers come from the mainframe environment
and now that they are on Unix they would like to use a tool that at least
gives them similar type capabilites. At first I thought of SCCS or some
specialization of SCCS, but after explaining it to the testers I found out it
was not what they were looking for. The least aspect that they want is
problem tracking and reporting. While they are testing, they want to be able
enter the problem online and notify the coordinator on the developers side.
From there the coordinator will farm it out to a specified developer who will
do the work. At any point along the problem resolution the testors would like
to be able to query that reported instance of a problem to see who has worked
on it, what work has been done and possibly be able to cross reference that
instance with some other instance of a problem (new or old). One other aspect
that they say would be nice is to be able to cross reference problems across
projects, and another is the use of mail or some other means of notification
when critical stages of problem resolution are reached. These are just a few
things that is being required and I thought I would query the net to see what
might have been done or what products are used. We could probably put
something together that would meet their requirements, but we do not have the
time, so we would be interested in anything in the public domain or commercial.
Gregg Jensen
----------------------------------------------------------------------
These opinions are my own and do not necessarily reflect my companies.
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---------------------------------------------------------------------- brnstnd@kramden.acf.nyu.edu (Dan Bernstein) (05/02/91)
In article <blah> somebody writes: > I would like to find out if there are any problem reporting/tracking systems > available for Unix that is similar to the Info Family product (thats a > IBM VSAM mainframe product). [ etc., lots of stuff having nothing to do with C ] Question: I know this article is inappropriate for comp.lang.c. But how do I explain this to someone else? Is there some reasonably well-defined quality of an article that always implies inappropriateness? When someone asks what he's doing wrong with popen("who","r"), the answer might be that he's mismanipulating some FILE pointers, or it might be that he's misusing the output of the ``who'' command. How do you explain that his question was appropriate for comp.lang.c in the first case and comp.unix.questions in the second? Is the appropriate newsgroup a function of the question or of the answer? In either case, what's the function? Followups by e-mail. Yes, I'm asking this seriously. I simply can't figure out a good way to explain this ``appropriateness'' concept to people. Please *don't* send me e-mail if you don't have constructive suggestions. ---Dan
enag@ifi.uio.no (Erik Naggum) (05/04/91)
In comp.lang.c article <9169:May205:59:1791@kramden.acf.nyu.edu>, brnstnd@kramden.acf.nyu.edu (Dan Bernstein) writes: In article <blah> somebody writes: [ lots of stuff having nothing to do with C ] Question: I know this article is inappropriate for comp.lang.c. But how do I explain this to someone else? Is there some reasonably well-defined quality of an article that always implies inappropriateness? When someone asks what he's doing wrong with popen("who","r"), the answer might be that he's mismanipulating some FILE pointers, or it might be that he's misusing the output of the ``who'' command. How do you explain that his question was appropriate for comp.lang.c in the first case and comp.unix.questions in the second? Is the appropriate newsgroup a function of the question or of the answer? In either case, what's the function? Followups by e-mail. Yes, I'm asking this seriously. I simply can't figure out a good way to explain this ``appropriateness'' concept to people. Please *don't* send me e-mail if you don't have constructive suggestions. By implication of your last sentence, I post. The best way to explain the appropriateness concept is by example. Don't follow up to things which are not appropriate to a newsgroup in that newsgroup, and the stupid and ill-behaved posters may or may not go away. Your note, for instance, is not appropriate to comp.lang.c. As a result, I simply can't figure out how you think you could explain something to somebody when you don't even have a clue to it yourself. Note followup-to: alt.flame -- [Erik Naggum] Professional Programmer <enag@ifi.uio.no> Naggum Software Electronic Text <erik@naggum.uu.no> 0118 OSLO, NORWAY Computer Communications +47-2-836-863