tmb@moscom.UUCP (Tom Bellucco) (02/08/90)
To those of you who bought TurboTax for your PC and got the 'Head Start'
edition and have been waiting for the final version to arrive in the mail:
My 'final version' (7.01) arrived yesterday. When I tried to install it
it would not work. I was getting messages telling me I was installing the
incorrect disks. I tried calling ChipSoft, but the support AND sales #s are
busy 24 hours a day! I finally got onto their BBS and after 30 minutes of
paging the SYSOP (who *was* online) was told that I received the wrong
upgrade kit. Before I paged, I skimmed through the messages to see if anyone
else had this problem. All I could find were messages blasting ChipSoft
beause NOONE can get through on the telephone! People wer complaining because
their final version hadn't arrived yet and they couldn't get through on the
phone. Also, people who bought the final version at a store couldn't get it
to work properly and couldn't get through on the phone!
As a note, all I told the sysop was that my final version would not install due
to "incorrect disk" message. He told me it was 1 of 3 things (2 disks were
same, 2 disks were mislabelled, or wrong kit), so it seems to me they did
a royal boo-boo and they know about it!
As it ends up, the sysop was helpful and promised to set out a correct upgrade
kit 'asap.' If you are still waiting for your upgrade (which I doubt -- by
now they're all out), beware that it just might not work and prepare for many
hours of trying to get through on the phone!
--
Tom Bellucco - moscom!tmb@cs.rochester.edu or {...}!rochester!moscom!tmb
-------------------------------------
"Whatever I said, I didn't mean it...unless, of course, you liked it!"
#include <std.disclaimer> ries@venice.SEDD.TRW.COM (Marc Ries) (02/09/90)
In article <2009@moscom.UUCP> tmb@moscom.UUCP (Tom Bellucco) writes: >To those of you who bought TurboTax for your PC and got the 'Head Start' >edition and have been waiting for the final version to arrive in the mail: > >My 'final version' (7.01) arrived yesterday. When I tried to install it >it would not work. I was getting messages telling me I was installing the >incorrect disks. I tried calling ChipSoft, but the support AND sales #s are >busy 24 hours a day! I finally got onto their BBS and after 30 minutes of <deleted> I just got the final update yesterday. The installation instructions are a little hokey, but after figuring out the "install.exe" program was not on disk #1, it worked (the install) correctly. There was one tense moment when one disk gave the dreaded "data error" message, but a retry worked (or at least my use of TT doesn't use any of the "lost" data 8-). Just remember you have to run the "update" program on your "headstart" data files before this version can read them. Also, read the "readme" file (even though some of the page numbers of off). -- Marc Ries ries@venice.sedd.trw.com (ARPA) somewhere!trwind!venice!ries (UUCP) #include <std.disclaimer>
dold@mitisft.Convergent.COM (Clarence Dold) (02/09/90)
in article <2009@moscom.UUCP>, tmb@moscom.UUCP (Tom Bellucco) says: > To those of you who bought TurboTax for your PC and got the 'Head Start' > edition and have been waiting for the final version to arrive in the mail: > it would not work. I was getting messages telling me I was installing the > incorrect disks. I tried calling ChipSoft, but the support AND sales #s are I had the same problem. The disk labelled FORMS should be labelled HELP, and vice-versa. When it says you've got the wrong one, try the other. -- --- Clarence A Dold - dold@tsmiti.Convergent.COM (408) 435-5293 ...pyramid!ctnews!tsmiti!dold FAX (408) 435-3105 P.O.Box 6685, San Jose, CA 95150-6685 MS#10-007