mcb@tis.llnl.gov (Michael C. Berch) (02/03/88)
In article <596@morningdew.BBN.COM> eli@BBN.COM (Steve Elias) writes: > In article <21983@tis.llnl.gov> mcb@tis.llnl.gov (Michael C. Berch) writes: > >This "rebuttal" posted by Mr. Elias on behalf of Sprint's "major > >customer account customer service reps" (who is so major, apparently, > >that he does not deign to identify himself) is an offensive, > >self-serving fluff piece that has convinced me and my firm to steer > >well clear of US Sprint for some time to come. > > [...] > my college friend and i posted our reply as a !personal! look > at the problems of US sprint and the rest of the US phone system, > and as a *personal* reply to a couple of incidents described in > previous postings. > if readers took my posting to be an "official" policy statement > of !any! company, i apologize. Well, considering that you referred to your friend as one of US Sprint's "major customer account customer service reps", one just might think that he might be stating the company's official position about its massive customer service problems. (The alternative is that he is NOT stating the company's position, which means that he is either been misinformed, is mistaken, or is purposely not telling the truth. Not attractive alternatives.) If you had not stated his connection to Sprint no one would have suspected that he is speaking for the company. > for the distinguished Mr. Michael C. Berch to call it "self-serving", > is ironic considering the overblown attitude he writes with. can > readers assume that his attitude is that of his company? shall i > call Michael's supervisor, now? golly gee. Michael IS Michael's supervisor, and his attitude IS that of his company's. If you'd like further information about Information Science Consultants, Inc., I suggest you contact the California Secretary of State's office or the Calif. Department of Corporations, who will gladly provide you with all the public-file information (officers, principal place of business, agent for service of process, etc.). > i will gladly identify my Sprint 'guest' (college friend) to > anyone who convinces me that s/he is part of the telecommunications > department of a major company that would be a large account for Sprint. I'm not "part of the telecommunications department of a major company" but I do influence the buying decisions of various units and sites of a number of clients, including both private-sector and public-sector organizations. When I state that "me and my firm will steer well clear of Sprint", I'm not talking about the telecom services that ISC itself buys for its own use; we are not a major account of anybody's and don't pretend to be. But I do have influence in a few places where it counts, and you can be sure that your reply to my article and to other articles (as well as the next ten articles flaming Sprint that have found their way to misc.consumers will have an effect on that. > [...] > Perhaps the distinguished representative of the government, > Mr. Michael C. Birch, could enlighten us as to what position > he holds in his agency? I am not a representative of the government. I don't work for the government. I am not a member of any "agency". I have never claimed to be a representative for the government, and if you read article "Organization" headers you might know that. (Besides, people don't refer to the government as "my firm" (outside the CIA :-)). What's your point? > my (Sprint employee) friend and i weren't attacking anyone or accusing > anyone of lying. Mr. Berch and other young Dan McenRathers should > stick to prime time politics. Gee, a comparison to Dan Rather. Frankly, I'm flattered. If your sales-pitch buddy at Sprint had a tenth of the committment to finding and reporting the truth that Mr. Rather has, I might have some respect for him. But no, he'd prefer to hype their fiber-optic network when people are complaining about billing service. Michael C. Berch mcb@tis.llnl.gov / {ames,ihnp4,lll-crg,lll-lcc,mordor}!lll-tis!mcb