pel@unh.UUCP (Paul E. Leclerc) (05/31/89)
Has anybody had any good or bad experiences with the computer
insurance company named Safeware? Are there other alternatives
besides renters insurance? I remember not too long ago, there
was a thread about it. Did anyone save it? If not, I will
certainly summarize.
Thanks
Paul Leclerc
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Paul Leclerc, Computer Specialist III |Bitnet: P_LECLERC@UNHH.BITNET
University of NH |UUCP: ...uunet!unh!pel
===========================================================================mlawless@ncrwic.Wichita.NCR.COM (Mike Lawless) (06/01/89)
In article <PEL.89May30234025@unh.UUCP> pel@unh.UUCP (Paul E. Leclerc) writes: > >Has anybody had any good or bad experiences with the computer >insurance company named Safeware? Are there other alternatives >besides renters insurance? I remember not too long ago, there >was a thread about it. Did anyone save it? If not, I will >certainly summarize. I bought a Safeware policy about a year ago ($16K on H/W, $4K on S/W). About 2 months later, a power surge smoked my Bernoulli Box, causing it to wipe the FAT on both my main and backup cartridges. (Ouch!). On the word of the IOmega service technician, they reimbursed me the cost of repairing the subsystem ($625), plus an allowance for my time required to reconstruct the FAT entries to recover some especially critical files (business financial records, customer files, etc.). They weren't especially happy about the fact that I had done the data recovery myself; oddly enough, they seemed to be more willing to reimburse me for having someone else do it, even if it cost them more money, I guess because it is more quantifiable--there is a bill showing an exact amount of "loss", versus a recorded number of hours times a somewhat arbitrary hourly rate. Nevertheless, they did agree to compensate me for my time. In my opinion, I had a better chance of recovering the data successfully than just about anybody else, because I had detailed knowledge of the contents of many of the files in question; I did data searches to find sectors of data in the process of reassembling lost files, and I had to sometimes distinguish between a sector from the real file and a sector from a backup version of the same file. All in all, I found the policy to be very worthwhile. I get coverage that no homeowner's policy can come close to for a very reasonable annual premium ($150). Their claims handling is fast, does not involve a lot of hassle, and is fair. I wouldn't hesitate to recommend this company to anyone. -- Mike Lawless, NCR E&M Wichita, Box 20 (316) 636-8666 (NCR: 654-8666) 3718 N. Rock Road, Wichita, KS 67226 Mike.Lawless@Wichita.NCR.COM {ece-csc,hubcap,gould,rtech}!ncrcae!ncrwic!Mike.Lawless {sdcsvax,cbatt,dcdwest,nosc.ARPA}!ncr-sd!ncrwic!Mike.Lawless