claus@CS.UCLA.EDU (06/21/88)
I purchased an AT clone with a Seagate 4051 about 18 months ago. The system came with a 2 year warranty. It looks like my hard disk may be trashed in some way, my dealer has told me that he would not replace the hard disk if it were found faulty (by him). I asked him for his reasons and he said: "It's been so long, and you've been in it and I've been in it..." He seems to have this attitude that if I do so much as open the box I have put my warranty in jeopardy. I've done nothing but install cards, set a few jumpers (necessary), and once I removed the diskette drive with his knowledge and consent to send it to him for repair. My question is this: Can such actions as a user opening the machine to install/remove cards, or the removal and reinstallation of a floppy disk drive be construed as "unauthorized service"? The dealers warrany has a very standard wording and doesn't mention any of these actions specifically. I may have to go to the mat over this one and I would appreciate any insight anyone might be able to provide. Thanks in advance Claus Giloi [[[ Claus Giloi ]]]
anderson@vms.macc.wisc.edu (Jess Anderson) (06/21/88)
In article <13718@shemp.CS.UCLA.EDU>, claus@CS.UCLA.EDU writes... ]I purchased an AT clone with a Seagate 4051 about 18 months ago. The system ]came with a 2 year warranty. It looks like my hard disk may be trashed in ]some way, my dealer has told me that he would not replace the hard disk if ]it were found faulty (by him). I asked him for his reasons and he said: ]"It's been so long, and you've been in it and I've been in it..." ]He seems to have this attitude that if I do so much as open the box I have ]put my warranty in jeopardy. I've done nothing but install cards, set a few ]jumpers (necessary), and once I removed the diskette drive with his knowledge ]and consent to send it to him for repair. ] ]My question is this: ] ]Can such actions as a user opening the machine to install/remove cards, or ]the removal and reinstallation of a floppy disk drive be construed as ]"unauthorized service"? The dealers warrany has a very standard wording and ]doesn't mention any of these actions specifically. I'd like to hear who your dealer is. I've never had any problem with the three machines I've bought, but I'd like to be well-armed *if* ... ==Jess Anderson======(home:)========INTERNET: anderson@vms.macc.wisc.edu==== | 1210 W. Dayton 2838 Stevens UUCP: {harvard,rutgers,allegra,ucbvax} | | Madison, WI 53706 Madison 53705 !uwvax!vms3.macc.wisc.edu!anderson | ==608/263-6988=======608/238-4833===BITNET: anderson@wiscmacc===============