pkopp@potpourri.UUCP (Paul Kopp) (10/18/86)
I ordered the Chameleon CRT emulator from the Antic Catalog on September
6th. Here it is October 17 and I still don't have my software. That was 6
weeks ago (The catalog says wait 3 to 4 weeks for delivery). I even used my
credit card "for faster service." I figured that there must be something
wrong so I called the 800 number that I called when I ordered. They said
that they only take the orders and I would have to call Antic in California
for an answer. So...I called at 11:00a.m. (thats 8:00a.m. there), I was
pleasantly greeted by someone that informed me that Customer Service was
not opened yet but they would take a message and have someone call me back.
I waited, and waited, no call. I called them back at 7p.m (4p.m. there).
Customer Service informed me that they were backlogged and my order will be
sent out "soon." "Soon" I asked. That's the best answer I could get.
This is the first time I have ever ordered from the Antic Catalog (and
maybe the last).
Is this the norm for Antic? Has anyone else had to wait, and wait, and
wait?
##### Gould Computer Systems Division
### in Sunny South Florida
##### #####
##### #### ...mcnc!rti-sel!gould!pkopp OR
##### ##### ...akgua!ucf-cs!novavax!houligan!pkopp
###
##### The opinions expressed are my own.pkopp@potpourri.UUCP (Paul Kopp) (10/22/86)
Well, I finally got it. I posted a message about a week ago complaining
about how long it is taking to receive my software from Antic. Here it is
6 weeks later, I got my Chameleon. Antic also sent a letter explaining why
it took sooooooooo long. It seems they are changing over to a new system
that will speed up service. To "patch things up," Antic sent me a ten
dollar coupon good for my next purchase. I must admit, Antic has pretty
good prices to start off with but with ten dollars off their software is
looking better and better. It also looks like I will be doing business
with Antic again. I just thought I would fill everyone in.
Paul Kopp
##### Gould Computer Systems Division
### in Sunny South Florida
##### #####
##### #### ...mcnc!rti-sel!gould!pkopp OR
##### ##### ...akgua!ucf-cs!novavax!houligan!pkopp
###
##### The opinions expressed are my own.appelbau@topaz.RUTGERS.EDU (Marc L. Appelbaum) (10/27/86)
I have had problems with Antic too. I ordered a book from them on
Sept 17th, the check was cashed on 9/24 now it's 10/27 and no book!!!
--
Marc L. Appelbaum
Arpa: appelbaum@blue.RUTGERS.EDU
Uucp: ...{allegra| harvard| seismo| sri-iu| ut-sally}!topaz!ru-blue!appelbaum