markus%fluke.uucp@BRL.ARPA (Mark Hastings) (10/15/85)
>Does anyone have any information on the 'cheap' 1200 baud modems >advertised in BYTE or the company that sells them? The ad is on page >473 of the Sept. BYTE (and is also in the Oct. issue). It shows as a >103/212 modem and claims Hayes Compatability (the Sept issue says Hayes >Compatable and the Oct issue says 99% Hayes Compatable). The prices >they show are $179 assembled, $140 kit (assembled PC board - 5 minute >assembly time), and $120 kit (solder it yourself). The company is >Concord Technology out of Vancouver, British Columbia, Canada. >It seems like a good deal, but my mother always had a saying about good >deals. THIS DEAL IS TOO GOOD TO BE TRUE!!!! I have delt with the company directly. Over two months ago I was in Vancover BC and decided to check out the company. The manager (I think) said that if I paid now, I would have a modem sent to me within 10 to 14 days. I paid cash (I know what a sucker). Well, two weeks later, no modem. I called them up, and I was told they would be in by Friday and I would get it in one more week. A week and a half went by, I called them up again and got the same story. This went on for another three weeks. After five weeks waiting and calling, I called again. I told the manager (I think) that he should send out a notice after 30 days telling customers of the delay. I asked him if I would ever get my modem or if this would go on and on. He got very angry at this and said (and I quote) "WE DON'T NEED CUSTOMERS LIKE YOU". I'm not sure what he meant, but I think he meant, 'customers that expect satisfaction and product for the money they (we) have spent'. I have since called twice asking for my money back, all I can get from them is, and I quote "OH I THOUGHT SOMEONE SENT IT LAST WEEK. I WILL SEND IT TODAY". You know the old saying "THE CHECK IS IN THE MAIL". In my opinion, this would be a very poor company --> CONCORD TECHNOLOGY LTD. in which to spend your hard earned money!!! 47 W. Broadway Vancover BC Canada By the way, they have been advertising that 300/1200 baud modem for 3 months in Byte, and as a week ago have not shipped modems. The comments that I have made are of my own and do not reflect that of my employer.