cmoore@BRL.ARPA (Carl Moore, VLD/VMB) (11/25/85)
1982-83 Plainfield-Somerville (NJ) directory has flagged the phone #'s which use telephone service observing equipment.
cmoore@BRL.ARPA (Carl Moore, VLD/VMB) (12/18/85)
In digest 69, there is a note from me with subject header "telephone service equipment monitoring" and with body using the phrase "telephone service observing equipment". Because I have heard of confusion over what these terms mean (and have not had occasion to look them up closely), I am sending along the following from Oct. 1979 Northeastern Maryland call guide (sorry I can't get at that New Jersey directory right now): Service Observing and Supervisory Monitoring at C&P "C&P systematically measures the quality of service given to customers when they call operators, repair services, and business offices. This system includes monitoring by trained personnel of small random samples of calls between customers and our employees. The purpose of this sys- tem is to ensure that our customers receive prompt, courteous, and ac- curate attention to their requests from our employees. We also use service observing to check the operation of our equipment in processing your tele- phone calls."