STERNLIGHT@USC-ECL.ARPA (02/05/86)
In a recent Telecom Digest, Arun Baheti tells a sad story of local telco (or maybe it was AT&T) non-support. He should know that the magic words are "Let me talk to your supervisor." Employees seem to be required to drop everything and immediately pass the call under those circumstances. For EXTREMELY difficult cases, the meta-magic words (spoken to a supervisor) are "Let me talk to your manager." That always works like a charm, although they may need to take your number and have him call you back. I have never found a supervisor who was uncooperative, although occasionally some have been powerless or uninformed on very technical points. I have NEVER found a manager who couldn't get things done, and they seem to be able to call each other and work around the system where necessary. P.S. The use of "him" isn't sexist; on the 3-4 occasions over the past 10 years when I had to go to the manager level, they have been male. -------