NBaheti.es@XEROX.COM (02/04/86)
Thanks to all who replied to my earlier message about the
10xxx equal access. I now understand completely what is going on (no
thanks to the local operators). It works fine on ESS number, but my
non-ESS blasts tones in my ear and tells me to call my operator. Hence
this message...
AT&T is, as far as I'm concerned, the best phone company for my
needs and I would like to stay with it for my dial 1 access, but they
are quite hostile when it comes to equal access. I
called my operator and asked him what was wrong with trying to use
10xxx on my non-ESS # (I didn't at that time remember that it wasn't
under ESS *sigh*), but he simply gave me the run-around:
"I am trying to use the 10 equal-access system and keep getting
an error message. Can you help me, please?"
"Use 228 for AT&T, sir."
"I know; I want to use an ALDS, not AT&T for this call."
"Sorry sir, I don't know anything about that."
"But you just told me how to do it for AT&T..."
"That's different, sir."
"How so? Isn't it the same process on these lines? Just
10+3digits, right?"
"I suppose so. But we only know how to work 10 access with the
AT&T code, which is 228."
"Ahh. Now, lets say I wanted to use AT&T on this line for a call,
what would I do?"
"It obvious you know how to use the servcie, sir. I'm afraid I
don't know how to work the ALDS systems. Sorry, but it appears
that I can't help you, sir."
"Yes, it appears that way. Thank you, operator."
"Thank you for using AT&T, sir."
After remembering that the line I was trying to use wasn't ESS, I gave
up on trying to do it, but what is the problem with the operators?
They never used to be this hostile. "Life sure was
easier before the break-up... had to have been one of the only
things that worked in this country..."
--Arun Baheti
arpa: NBaheti.es@Xerox.COM
uucp: ...litvax!flkvax!trwrb!group3!anb02!arun
arpa: Bug%Mit-OZ@Mit-MC [PLEASE reply to Xerox if possible!]
RCPM: CP/M Connection @ 213-530-0670 [24hrs; 300/1200/2400]JSOL%BUCS20%bostonu.CSNET@CSNET-RELAY.ARPA (Jon Solomon) (02/04/86)
misprint: ATT's number is 288 not 228. --JSol
telecom@ucbvax.UUCP (02/07/86)
> AT&T is, as far as I'm concerned, the best phone company for my > needs and I would like to stay with it for my dial 1 access, but they > are quite hostile when it comes to equal access. I > called my operator and asked him what was wrong with trying to use > 10xxx on my non-ESS # (I didn't at that time remember that it wasn't > under ESS *sigh*), but he simply gave me the run-around: > > "I am trying to use the 10 equal-access system and keep getting > an error message. Can you help me, please?" > "Use 228 for AT&T, sir." > "I know; I want to use an ALDS, not AT&T for this call." > "Sorry sir, I don't know anything about that." > > After remembering that the line I was trying to use wasn't ESS, I gave > up on trying to do it, but what is the problem with the operators? > They never used to be this hostile. "Life sure was > easier before the break-up... had to have been one of the only > things that worked in this country..." Of course the operator encouraged you to use 288 -- you were NOT talking to an ALDS operator. Do you think that an MCI or SPRINT operator (if such exist) would gladly tell you how to use AT&T??!! Remember, the telecommunications world has changed. You the consumer are now getting the competitive telecommunications services the Justice Department and the Courts have ordered. It is tough, but AT&T is learning how to survive and do business in this non-Bell-System environment. A good way to NOT survive is to tell your customers how to easily use your competitor's services! (Although, maybe they will decide that they are willing to pay the small differential in cost to get decent quality lines after sampling the alternatives!). Rich Strebendt ...!ihnp4!iwsl6!res