Magill@CIS.UPENN.EDU (CETS Operations Manager) (08/08/86)
At the moment we have two LN03s in use since September. One has 40K copies, and the other 90K. The 90K machine is in a Quasi public area.... A "graduate education" facility. It contains 20 VaxStation I systems (Ultrix) attached to SEASnet, an ethernet serving the School of Engineering and Applied Sciences. The two LN03s are attached to an ULTRIX based 785 acting as a backend to the VaxStations. I don't remember our actual monthly usage figures (and I'm to lazy to look them up), but 90 divided by 12 = 7.5K per month. The 40k machine is essentially a "staff" machine located in the main computer room. It is used mostly when the remote printer is down or when the people near it need output. The 90K machine is left with a case of paper which the students load when necessary. Any problems.... flashing lights, etc. they are instructed to either send mail to CETS (Computing and Educational Technology Services) or to call us on the phone. CETS staff (sometimes work-stuty undergraduates who have been "trained", i.e. shown how to do it once, replace toner, clear jambs, install the maintenance kits, etc. In this past year of operation, we have had no serious problems except the complete failure of the ?engine? when we had to call in DEC for service. I am only aware of two paper jams - which either means that my staff could take care of them or they didn't happen. These jams did require calling DEC to disassemble the unit. (I've got it under maintenance, so why should I do it.) In short it appears to be a robust system. However, ours is a "sophisticated" environment, Computer and Information Science Graduate Students and some "advanced" Computer Science undergraduates. I am contemplating placing our other LN03 in the "general public" terminal room. This however, will also be "sophisticated" students, for the most part. Engineering students or students taking engineering courses. Knowledgable, however, not quite as concerned about the hardware as the CIS or CS students.