bobp@amiga.UUCP (Robert S. Pariseau) (11/16/85)
Your Amiga warranty is good at ANY Amiga dealer -- not just the one you purchased from. Amiga upgrades can be handled by any Amiga dealer, but you should, of course give first consideration to the dealer from which you purchased your Amiga. Individual dealers are free to make any arrangements they want regarding after purchase support. Most dealers will be delighted to help you with your new purchase as it is very much in their interest to establish a long term arrangement with their customers. Other sources of support include magazines such as Amiga World and the net stuff you are reading now. As with any product, dealers are apt to give preferential treatment to people who actually PURCHASE stuff from them. We are interested in hearing any comments you have regarding good or bad treatment you've received at Amiga dealers. Just mail them to me and I will see that they are forwarded to the appropriate Commodore regional marketing manager. Commodore has a commitment to having the best customer support service in the business. The primary link in that chain is your local Amiga dealer. If you have any problems in getting support, please let us know. Please be sure that you include your name, USmail address, and phone number, as some of the people who receive these reports will not have access to the network. If your problem is with a specific dealer, it would be a great help if you could take the time to find out and tell us their name, address, and phone number. I can't promise you a personal response, but I CAN promise you that any problems you report WILL be addressed. As a reminder to newcomers, mail questions about your Amiga to amiga!support. Mail about dealers should be sent directly to me. Enjoy your new Amigas!