rick@anasazi.UUCP (Rick Coupland) (03/05/86)
Sometime around the middle of Jan. I purchased a set of manuals from a dealer.
This was supposed to include the ROM Kernel Manual. However, rather than the
manual I found a card with instructions which said I should fill out the card
and mail it in order to have the ROM Kernel Manual sent to me. I filled out
the card and mailed it the next day. It has now been over 6 weeks
and I have not yet received either the manual or any acknowledgment
that the card was received. I talked to the dealer and he said that he had
also sent in a card and had not yet received the manual. Is there some kind
of problem with shipping these manuals or should I assume that my card was
lost in the mail? Who can I talk to in order to find out?
--
Rick Coupland
{decvax|ihnp4|hao}!noao!terak!anasazi!rickmkidwel@nswc-wo.ARPA (04/02/86)
From: mkidwel@nswc-wo.ARPA
About two months ago I purchased a complete set of hardware manuals from my
local Amiga dealer and dutifully filled out the card to receive my ROM
Kermel Manual. Now, after weeks of waiting i have received nothing. Question:
Do I assume my card was somehow lost in the mail and call Commodore (anyone
have the number?) or do I assume that this problem is universal and that I
should wait longer? I would welcome testimony regarding experiences of
others.
Michael Kidwellrick@anasazi.UUCP (Rick Coupland) (04/08/86)
I have had the same experience as reported by several others in not receiving
my ROM Kernel Manual after almost 3 months of waiting. Last week I did get a
phone number for Commodore from the dealer from whom I purchased the manual
set. After calling this number I was given a second number. I called this
number and talked to someone who said they had no record of my order. However,
he did take my name and address and said he would put a "tracer" on it.
I have no idea what this means or when I will be receiving my manual but at
least I got someone at Commodore to acknowledge that I should have received
it by now.
For anyone else having a problem getting their ROM Kernel Manual, the number
to call is 215-436-4200.
--
Rick Coupland
{decvax|ihnp4|hao}!noao!terak!anasazi!rickrandy@cbmvax.cbm.UUCP (Randy Weiner) (04/11/86)
In article <734@anasazi.UUCP> rick@anasazi.UUCP (Rick Coupland) writes: > >I have had the same experience as reported by several others in not >receiving my ROM Kernel Manual after almost 3 months of waiting. Well, wait no longer. Your manual order is in the works and should be shipping from West Chester Pa about two-weeks after April 9th. The RKM cards are just now reaching us from the Fullfillment house and we are mailing manuals until our stock is gone. >For anyone else having a problem getting their ROM Kernel Manual, the number >to call is 215-436-4200. The above number is for Customer Support and I am told they don't support Amiga customers very well. I will try to answer questions, but would prefer email to replying in news. I would have repied to Rick individually, but I can't figure out how to mail to his (your) site. Randy Weiner -- CBM, Amiga Tech. Support ===================================================================== I am too busy figuring out what I am doing to worry about disclaimers ======================================================================