FAC0395%UOFT01.BITNET@WISCVM.WISC.EDU (02/06/86)
From: FAC0395%UOFT01.BITNET@WISCVM.WISC.EDU (Joe Feustle) I have seen several messages on the net requesting the above type of information. Perhaps my experiences with GLB Electronics will serve as a guide to future purchasers of packet equipment. I received my TNC kit just before Christmas, about 5 weeks after I placed my order with GLB. It was short one IC. Due to Christmas mail, it took 10 days to get the chip from Buffalo (Buffalo chips?) to Toledo, Oh. Upon installation, I discovered that the kit would not work. A comparison with a colleague who has a working TAPR TNC2 proved of little help, and the kit was returned to GLB. After nearly 10 days, I called GLB and was informed that they had discovered a solder bridge on the SIO socket (MY FAULT!!). However, it seems that after the discovery, it took them at least 2-3 days to get it into UPS. Upon receipt, the TNC functioned semi-correctly for 1 and 1/2 hours. From that point, it refused to demodulate any incoming signals. More long distance conversations revealed that the service people at GLB had installed the wrong demodulator chip. By this time, the lithium battery also went dead. Result: hello UPS! Ten days later (the galvanic number), today, I called and found that, despite the service tech's promise of "immediate corrective action", my board might be checked out tomorrow or Friday. In the meantime, rumor has it that UPS, having seen so much of my TNC, is coming out with a version of their own. The preceeding is not an attempt to cry on anyone's shoulder. GLB was nice enough to replace the chips that I had taken out with my solder bridge for free. The good news stops there. 72.5 de N8AAT