djc@chinet.UUCP (David J. Carpenter) (11/20/85)
The original I/O card in our 3b2 went bad all of a sudden. Unfortunately
our 90 day warranty had just run out, and we never went through the paperwork
for a service contract. We had two I/O boards in the machine and running
with one just wouldn't do. Two months prior, I had placed an order for a
third one that was supposed to take only two weeks, and I still hadn't
received it. Finally I convinced AT&T that I needed the late board
NOW to replace the broken one. If I didn't have that other board on order,
I would have had to pay $90 plus the cost of a new board just for someone
to walk in the door and hand me a new board within 48 hours.
That wasn't so bad. Then I found out that the broken board I have is
worth absolutely nothing. AT&T doesn't repair or rebuild these $600 things.
Just throw it in the trash and buy a new one and wait 6 weeks to get it, or
pay an extra $90 to get it sooner.
I guess the moral is "Get a service contract". I sure wish there was a
little better deal for us without one.
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...!ihnp4!ttrdc!exp747!qpsn!david
David Carpenter
[home] (312) 545-8076