brent@itm.UUCP (Brent) (02/28/85)
X
I've had problems with P-E fixing (actually *not* fixing) things
like awk, sh -c, things like this. The way I understand it, bugs
that can be handled quickly by the 1-800-PECARES are done "quick
and dirty". If they can't figure things out, it goes to the "development"
group. These are the people who are responsible for the port of
UNIX. The SCRs go to them as well. They are apparantly not responsible
to anyone to give account of the status of the SCRs they have or
haven't fixed. When pressed, they will give you a list of your
outstanding SCRs, broken down into two groups: those they
haven't fixed, and those they won't fix.
**FLAME ON**
Where does P-E get off asking $4,500 per year for telephone
support of UNIX??? I got a price quote from AT&T on the 3B2.
Their full telephone support of UNIX is $250 per year. And they
guarantee an answer to any question within 48 hours, from Ritche
himself, if necessary. They also send software updates via uucp.
How can P-E hope to remain competetive???
**FLAME OFF***
What can we do? Well, does anyone know of third party houses
that run P-E Unix, have source, and will write software support
contracts? I have heard of a group called Cognitive Systems Inc.
that will arrange Xelos licenses for P-E 32XX. Anyone out
there know about such?
We're going to figure this thing out yet.
--
Brent Laminack (akgua!itm!brent)dave@lsuc.UUCP (David Sherman) (03/03/85)
In article <235@itm.UUCP> brent@itm.UUCP (Brent) writes: || What can we do? Well, does anyone know of third party houses ||that run P-E Unix, have source, and will write software support ||contracts? Maybe the net is the answer (see the discussion in pe.cust.general). You got problems? Ask them here. I'll see what I can do. After all, I get some of my own problems answered in this newsgroup. Dave Sherman -- {utzoo pesnta nrcaero utcs hcr}!lsuc!dave {allegra decvax ihnp4 linus}!utcsri!lsuc!dave