[net.micro.mac] Mac Support Flame

ron@aicchi.UUCP (Spizzirri) (06/25/86)

A while back, I posted an article describing what I thought was an
incompatibility between the new ROMs and the old keypad.  That article
is included at the end of this for those interested.  This took quite
a while to track down since, as a user, I am forbidden to talk to Apple.

I talked to my dealer, who checked with Apple (locally) and was told that
everything worked as it was supposed to, which by the way is what I was
told prior to purchasing the upgrade.  Well, obviously, it had to be my
hardware. I scheduled to and brought my system in for a check-up, where
we (dealer personnel and myself) spent a couple of hours determining that
my hardware worked.  The manager eventually called Apple Tech Support and
was told that they were aware of a problem but didn't have or plan to
have a fix.  He asked me to give him time to talk to other Apple personnel
to see what could be done.

Well, it's all over now......Apple's answer is:

		"Yes, the 128K ROMs are incompatible with the Mac keypad
		but we're not going to fix it so buy MacPlus keyboard!"

Now, I understand that those of us that bought the keypad are in a
minority, but is that any reason for Apple to react with such arrogance.
I purchased the upgrade in good faith and was, in fact, told by the
Authorized Apple Dealer that my keyboard and keypad would work.  The
attitude that there aren't enough users with keypads to worry about is,
in my humble opinion, assinine....We are, after all, Apple customers
and one should be enough.

				Ron Spizzirri
				Analysts International Corporation (Chicago)
				(312) 882-4673

				usenet:		...ihnp4!aicchi!ron
				GEnie:		RLSPIZZIRRI


The original posting follows:

> Subject: MacPlus vs Old Keypad
> Newsgroups: net.micro.mac
> Distribution: net
> Status: RO
> 
> I have recently upgraded to a MacPlus, but already having a keypad, I
> decided not to spend the extra for the new keyboard.  I now have an
> annoying bug to contend with when I boot the system.
> 
> If the first key I depress is on the keyboard, it is ignored by the
> system entirely; if it's on the keypad, I go into auto-repeat mode.  By
> that I mean that it appears as if I'm holding the key down continuously.
> This continues until I depress another key.
> 
> I believe that there is some sort of problem with the keypad and the
> new ROMs.  The problem exists with new and old Finder and System files,
> but disappears if I remove the keypad from the system.  I don't believe
> the keypad is at fault since just one keypress per system boot causes
> a problem.
> 
> Has anyone else encountered similar annoyances?  Does anyone have any
> suggestions as to what specifically is happening?
> 
-- 
				Ron Spizzirri
				Analysts International Corporation (Chicago)
				(312) 882-4673

				usenet:		...ihnp4!aicchi!ron
				GEnie:		RLSPIZZIRRI