oster@lapis.berkeley.edu (David Phillip Oster) (08/26/86)
ComputerWare is on California Street in Palo Alto, Ca. (415) area code. You can get their precise number from the phone company. I've got a Dataframe 20, and I am happy with it except it occasionaly makes a high pitched whining sound. One of my friends, bothered by this problem on HIS Dataframe 20 called the company and was told that there is a small, copper, anti-static brush near the hub of the disk spindle that occasionally touches the spindle and makes that unpleasant noise. It turns out the drive doesn't need it, it sheds static just fine without it, and Dataframe 20s no longer include it. The company described the procedure for removing it. You can test a drive for noise in the store, but that only tells you about that particular drive, and many drives get noiser as they age. I'm glad to hear that the noise of an aging Dataframe 20 can be fixed, and I'll make the mnod as soon as the company tells me personally that it is okay, and how to do it.