joec@u1100a.UUCP (Joe Carfagno) (02/06/84)
I will soon become experienced in the art of dealing with the Chrysler Customer Satisfaction Board. This is the arbitration board consisting of a member of the general public, a consumer advocate, and a Class A mechanic. A Chrysler factory rep and a dealer rep are on the board, but don't vote. This board sufficiently follows FTC arbirtation guidelines. My wife's 1983 New Yorker 5th Avenue still has, after 9 service calls, a skip or surge in the engine at highway speeds. Many parts were replaced including the Computer Control unit and the carburetor. After the zone rep. did not return my many calls, I took the whole thing to the Satisfaction Board. It qualifies, and I have a hearing soon (they said they set the date, but didn't tell me when it was. Nice of them...). Whatever the Board decides is binding on Chrysler, but not necessarily on me. I can still go to court, etc. An irony - I missed the New Jersey Lemon Law by 4 days. If I would have known what the Legislature was up to, I would have delayed delivery. I will gladly discuss on the net, or in private, the interactions I have with the board (unless like some lawsuits, they prevent you from discussing settlement). If others have had experiences, please let me know. Joe Carfagno ihnp4!u1100a!joec (201) 981-7471