[net.consumers] Sears inconsistency

rcd@opus.UUCP (03/08/84)

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I think that one summation of the ongoing Sears discussion is that the
company badly lacks overall policies, particularly w.r.t. credit cards but
also in merchandise returns.  I've found a few related problems, such as

(1) I had a question about a catalog sale item.  There's nowhere I can go
to get information, because the catalog stores don't know any more than you
can read in the catalog, and the retail outlets don't carry quite the same
products.
(2) There's NOplace to complain about things like an order that took > 2
weeks (for free paint samples, no less), or the continual lack of certain
special catalogs in the local outlet.
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{hao,ucbvax,allegra}!nbires!rcd