rcd@opus.UUCP (03/08/84)
<> I think that one summation of the ongoing Sears discussion is that the company badly lacks overall policies, particularly w.r.t. credit cards but also in merchandise returns. I've found a few related problems, such as (1) I had a question about a catalog sale item. There's nowhere I can go to get information, because the catalog stores don't know any more than you can read in the catalog, and the retail outlets don't carry quite the same products. (2) There's NOplace to complain about things like an order that took > 2 weeks (for free paint samples, no less), or the continual lack of certain special catalogs in the local outlet. -- {hao,ucbvax,allegra}!nbires!rcd