[net.consumers] WARNING: re DAK industries

wberg@ihuxq.UUCP (W. W. Berg) (08/07/84)

C< ...........................................................
      I would like to warn all net people about an organization called
"DAK industries inc." in N. Hollywood, Calif.
      On July 3, I ordered an item from them, and sent a check in full 
payment with the order.   Yesterday, (6-aug) I received a refund of 
$227 with a brief note that the order was canceled since the merchandise
was unavailable.  The original check, which cleared my bank was for $241.
It looks to me like they kept some of my money for their trouble.
Also, the toll-free number they give is off hook.
At on point yesterday, it rang, but whoever picked it up apparently
didn't like talking, since he (or she, or it, or whatever) said
nothing: not even a recording. They may have a ligitimate
excuse for all of this, but I haven't heard it, and therefore would not
recomend dealing with them.
                            "the paranoiacs are out to get me"
                             W. W. Berg

wetcw@pyuxa.UUCP (T C Wheeler) (08/08/84)

I hate to tell you this, but you got ripped.  The stone you
received is worth about .05 cents, at the most.  If you
want quartz watches, I can get them for about .50 cents
each.  The battery is the biggest cost item in these gems.
Don't be fooled by the name Abernathey and Whosis, there is
no such Famous jewler in New York.  The NY state attorney
general is on this outfits tail right now.  The reason you
have to respond to the ad in so many days is that they will
in all likleyhood have pulled up stakes and vanished by that
time.  This outfit has operated out of Illinois, Kentucky, and
New York just to mention the ones I remember.  This is a
scam.  If you want rocks, I have a driveway full I will send
you for 50 cents each plus $2.00 shipping for each one.  I
also have an hierloom collection of rare Sea Glass I will
offer for $1.00 for each piece plus $3.00 shipping and
insurance.
T. C. Wheeler

essachs@ihuxl.UUCP (Ed Sachs) (08/08/84)

====================================================================
>      I would like to warn all net people about an organization called
> "DAK industries inc." in N. Hollywood, Calif.
>       On July 3, I ordered an item from them, and sent a check in full 
> payment with the order.   Yesterday, (6-aug) I received a refund of 
> $227 with a brief note that the order was canceled since the merchandise
> was unavailable.  The original check, which cleared my bank was for $241.
> It looks to me like they kept some of my money for their trouble.

Which is way you should always put mail orders on a major credit card
(Visa or Master Card).  In the past, when I've had problems like this
(credits less than the original charge for the item), one letter to
the Visa card issuer cleared it up quickly.
-- 
				Ed Sachs
				AT&T Bell Laboratories
				Naperville, IL
				ihnp4!ihuxl!essachs

ljs@hlhop.UUCP (Lotta Stallman) (08/09/84)

I have two comments about the recent DAK Industries postings:

  1. DAK is *NOT* the company that advertises junk (trash) jewelry.
     They have a very interesting catalog that shows a lot of
     electronic items with audio/security/telephone/medical/computer
     applications.

  2. I have ordered several items from this company.  The
     merchandise is honestly described and pictured, and of
     good quality.  I have returned some items and received a
     courteous refund.

     In order to receive a refund from them, you "return the
     product to us prepaid and insured, in new unmarked
     condition with all its original parts, instructions,
     packing boxes and our original invoice (or a copy)
     within 30 days when you receive it."

     If the original instructions, boxes, etc. are not returned with
     the merchandise, DAK will levy a charge for replacing
     these items ($15 maybe?), so that the item may be resold.  
     This seems like a legitimate charge to me.

I have found this to be an honest and businesslike company marketing
fascinating electronic items, and would not hesitate to recommend it
to anyone who is interested in their products.

This is an unsolicited testimonial; I have no relatives, friends,
acquaintances, enemies, or other types connected with the company.
My dealings with this company have been very satisfactory, and I want
to present the other side of the story to the net.

Lotta Stallman
... mhuxh!hlhop!ljs

larry@hpfclp.UUCP (larry) (08/09/84)

I just received a turntable from DAK.  It's a nice turntable for a good
price.  It was three weeks late so they sent me a postcard.  I like DAK
and will continue doing business with them.

Larry Fenske

jhillis@ihuxx.UUCP (jhillis) (08/09/84)

On the subject of DAK Industries, does anyone know if they
have any connection to JS&A?  The advertising copy seems
very similar, and the DAK ads appear in the same places
(mags, etc) that the JS&A ads use to.  I've ordered nothing
from either company, but JS&A has become DAK, *I* wouldn't
do business with them, just because I'm leary of companies
that change names periodically without making the relationship to
the old name clear.

joe@smu.UUCP (08/13/84)

#R:hlhop:-32200:smu:27500001:000:493
smu!joe    Aug 12 22:04:00 1984

This note appeared in net.audio...

	I think DAK has been around at least 10 years.  They started out as an 
	independent manufacturer of blank open reel and cassette tapes, selling
	mostly through their mail order catalog.

I have never ordered from them, but my brother once ordered a 
``boom box'' sort of radio from them.  He is pleased with it.  I later
saw the same item on sale somewhere for the same price as he paid, so
they seem to price reasonably.

Joe Ramey        convex!smu!joe

eager@amd.UUCP (Mike Eager) (08/25/84)

> C< ...........................................................
>       I would like to warn all net people about an organization called
> "DAK industries inc." in N. Hollywood, Calif.

I have recently purchased a set of stereo components from DAK.  They were 
shipped on-time (after a VISA card problem was ironed out at the bank) and
I am satisfied with the quality and price.

I did have trouble getting a current catalog from them, and in getting in
touch with them by phone.  After I placed my order with them, they sent me a
notice that my VISA charge had not been approved, they listed an 800 number, 
which was frequently busy.  When I did get through, the problem was cleared 
up immediatly and the items sent promptly.

Sometimes it seems like people on the net project problems with one company
onto all companies, as one person did confusing JS&A with DAK.  In this
case, I will do business with them again and I'll post their address when
I find the catalog (which is interesting and well printed).  Meanwhile,
there are a few audio companies in the SF bay area I will not do business with, 
since they do not have refunds, service, polite salesmen, etc.

-- Mike Eager   (amd!eager)

ron@brl-tgr.ARPA (Ron Natalie <ron>) (08/28/84)

Well, I don't confuse JS&A with DAK because JS&A doesn't sell crappy cassettes.
While the DAK catalog has some extremely nice prices on equipment (usually
either because the novelty has worn off and the item isn't the rage anymore
or it has been superceded by a newer model and DAK bought up the overstock)
the cassettes aren't worth it.  I can mail order or pick up at a discount
place TDK and Maxells for comparable prices and superior quality.

-Ron