dgc@ucla-cs.UUCP (09/27/84)
[sop to sears]
With all the information about Sear's batteries, I thought I would give
my recent experience:
I recently purchased a "weight table" for my teen-age son, "on sale"
of course (if you don't buy it "on sale" at sears you pay too much). It
came unassembled with a 12-page instruction booklet. On the third page,
we found that certain holes didn't line up, and that bending the tubing
too force it would be unreasonable, since we didn't want to weaken the
table.
So we dissassembled what we had done, somehow packed it back into it's
box and, with trepidation took it back, expecting all kinds of flack.
However, the sear's salesman, who we took it back to, said that he had
had exactly the same problem with the demo-table that he had assembled,
that he was sick and tired of working for sears, and took it back without
question.
However, I'm not happy at all: Total time wasted was about 8 hours. We
bought another table at a local sports supply store and it went together
with no trouble. I don't want a refund when something doesn't work. I
simply want it to work.
The above is not atypical of my recent experience with Sears. I have
now decide to limit my sears purchases to Craftsman Tools, which still
seem to be built to their old standards and are competitive with other
tools
My advice: Avoid sears!
David G. Cantor
Arpa: dgc@ucla-locus.arpa
UUCP: ...!{cepu, ihnp4, randvax, sdcrdcf, trwspp, ucbvax}!ucla-cs!dgcken@ihuxq.UUCP (ken perlow) (09/28/84)
--
I second David Cantor's praise of Craftsman tools. I remember
the time a bunch of us were trying to remove a totally rusted-on
nut from the totally rusted-out bottom of a car. It was up on
the lift--we got a socket on the nut, took the drive, slid a
4-foot section of pipe over the handle, and 4 of us pulled on the
end of the pipe. It took a number of tries, but we finally broke the
wrench. And the next day, I brought it into Sears and told
the salesman "this ratchet broke." Gave me a new one, no
questions asked. I still have it.
--
*** ***
JE MAINTIENDRAI ***** *****
****** ****** 28 Sep 84 [7 Vendemiaire An CXCIII]
ken perlow ***** *****
(312)979-7188 ** ** ** **
..ihnp4!ihuxq!ken *** ***vince@fluke.UUCP (Craig V. Johnson) (10/02/84)
Is there anyone out there who hasn't had a bad experence with Sears? I was about to leave on a trip in a couple of days and in getting my car ready to go decided that it was about time to change the transmission and differential fluids. Silly me, I thought I could trust Sears to do something simple like that. Fortunately for me, when the service manager claimed that the gear oil in the differential could not be changed because there was no drain plug I decided to leave. After my trip, when I had more time, I changed it myself. No sweat, no fuss, it took no more than 10 minutes. And then there was the time my wife decided to order a power drill for my birthday. When I opened my gift, I happened to plug it in and turn it on, and lo and behold, the spindle (and chuck) wobbled. Have you ever tried to drill a hole with a drill that wobbles? Needless to say we returned it, and got a replacement put on order. When it came, it had the same exact problem. And we sent that one back. It wasn't until the forth drill came that I finally had one that worked correctly. This all took about three weeks, and had it not been a gift from my wife, I doubt that I would have screwed around with them that long. Then there's Sears' persistence at trying to get me to apply for their credit card, but that's another story that's been well hashed over on the net. Frankly, when there's a reasonable alternative, I now avoid shopping at Sears. Craig Johnson John Fluke Mfg. Co., Inc. Everett, Washington These were my own opinions and not my employer's etc...