[net.consumers] Seven Corners Ace Hardware, *FLAME*

mike@amdcad.UUCP (Mike Parker) (01/10/85)

I just noticed someone mentioning Seven Corners Ace Hardware
in net.rec.wood, ans I have to tell my story. I have been meaning
to bring in my notes so I can be absolutely accurate about dates
but I haven't managed to do so.

I ordered two FREUD blades from these creeps on Nov. 10 ( accurate
date) on Nov. 28 ( also correct ) I got tired of waiting and called
to inquire as to the whereabouts of my blades. I got Chris Johnson
on the phone and he announced that he was the manager. He was
interested in who had taken my order because "we've been out of
LM72's for weeks and whoever took the order should have said so".
Anyway he expected his blades in the next day,  and would ship 
the minute they did. Sure enough, when I got the blades ( Dec.
9 or thereabout ) the UPS tag showed that they were shipped
on Nov. 29.

*This from a company that advertises "home of the one day shipper"*

I guess that means "one day when we feel like it. Anyway, on the
next Saturday I eagerly put my blade on the saw. Turns out that
the thing was warped and sang so loud that it hurt. So, I called
good old Chris on Dec. 13 ( something like that ) and complained.
He was really helpful, all I had to do was send the blade to
Freud and they would replace it if it was warped. I told him
that it was most definitely warped and that most retailers
handled their own returns on new merchandise. He told me to send
him the blade and he'd send it to Freud, and replace if it was
warped. I again explained that it *was* warped and that I wasn't
interested in losing time waiting for them to agree. He agreed to
call Freud and get permission to mail me a new blade right away, 
and asked for my work number ( This was in the AM ). The next
day after lunch I decided he'd had long enough and called again.
He claimed that Freud had been calling me for 2 days and got no
answer, I'm sure my secretary wouldn't approve of someone
accusing her of not answering the phones for 2 days. At any rate
I'd won, they would mail a blade that day.

On Dec 26. ( precisely) I called again, and was told that they
had mailed the blade a couple of days ago. Hmmmm, I thought they
were going th send it on the 14th. On Dec. 29 ( I think ) I called 
again, this time they had mailed the blade " a couple of weeks
ago ".

Finally, on Jan. 4 ( or so) my blade arrived. *The UPS tag showed
that it had been mailed on Dec. 26. Somehow I don't think I'll
be ordering anything from Seven Corners again.

Mike @ AMDCAD

Disclaimer: AMD has probably never ordered anything from Seven Corners
Ace Hardware. If they have it might even have arrived in a reasonable
time. At any rate AMD takes no responsibility for my opinions.