david@daisy.UUCP (David Schachter) (07/21/85)
In a similar area: The local STOP'n'GO (24 hour convenience store) has a sign above the video games that says "NO REFUNDS". Is this legal? Don't they have an obligation to perform once I've put in my money?
kimery@wdl1.UUCP (08/05/85)
According to the BBB guide that I just picked up, a store can indeed have a no refunds/no returns policy, holding to the exceptions mentioned in the previous note. In San Francisco, the is a law that requires the merchant to display the policy in a very prominent spot, this does not apply to items marked 'as is', or foodstuffs, used or damaged goods, etc. Also according to the BBB: Returning the product for an exchange, credit, or a refund is generally a privilege rather than a right. An exception to this rule is the three-day 'cooling off' period allowed for purchasers of merchandise from direct (door to door) sales represenatives. of course, the buyer has a right to expect that the merchandise can be used for the purpose for which it was sold and that it is neither defective, or misrepresented. There are three types of return policies. they are: 1. Exchange 2. Return for Credit 3. Refund These policies are voluntary and are adopted by retailers to provide a high standard of service to their customers. They are NOT compelled to to this by law. Although some states do require merchants to disclose what their policies are BEFORE you make a purchase. Sam Kimery