bennison@clt.DEC (Victor Bennison - DTN 381-2156) (10/16/85)
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Photographic Equipment Mail Order Company Survey
So many of us buy from the photo mail order houses, and questions about
them appear so often, that I think it's time to collect information
about them in some useful form. That way we can all share the
experiences we've had. The most manageable form I can think of is
a very simple survey. Here it is:
Name of Mail | Experience was:
Order Company | No problems | Minor hassles | Major hassles | Avoid |
------------------------+-------------+---------------+---------------+-------+
| | | | |
------------------------+-------------+---------------+---------------+-------+
| | | | |
------------------------+-------------+---------------+---------------+-------+
| | | | |
------------------------+-------------+---------------+---------------+-------+
| | | | |
------------------------+-------------+---------------+---------------+-------+
Please do not send me any explanatory notes. Just the survey. If you
cannot decide what to put down, then don't return the form.
Please use your judgment. Roughly the categories should mean:
No problems: Got what you ordered, in reasonable time, at expected price,
no unpleasant surprises.
Minor hassles: Minor delays, unpleasant saleperson, hard to get through
to toll free line; probably not enough to keep you from
ordering from them again.
Major hassles: Major problems occurred, but you were satisfied enough with
with the way they were resolved that you might consider
ordering from them again when you cool off.
Avoid: Major problems occurred that either were not satisfactorily
corrected or that you feel were significant enough to begin
with that you wouldn't consider ordering from them again
under any circumstances.
I will post the results to net.photo and net.consumer. The more people that
respond, the more meaningful will be the results. So please respond.
By the way, just so we are sure we understand each other; if a company
doesn't advertize in one of the major photography magazines, then don't
fill out a survey for them.
Respond directly to:
Vick Bennison
...decvax!decwrl!rhea!tools!bennison
Under no circumstances respond to the net. If you can't get through then
wait a day or two and try again. If you still can't get through then just
forget it.