doug@terak.UUCP (Doug Pardee) (01/24/86)
My wife's new Dodge convertible just had a blowout after only 2
weeks. A big split appeared in the sidewall of one of the Eagle
GT VR's that come standard on the car.
Took the tire to the Goodyear folks, and they said,
We see this once or twice a day. The 2-ply sidewalls are like
paper -- almost anything will rip them open. This one looks like
it hit a pothole. Potholes are road hazards, and that isn't
covered under warranty. You'll have to buy a new tire for $145+.
You should have bought our road-hazard warranty for $75 after you
bought the car.
When I asked them what *was* covered under the standard warranty,
they said,
About the only problem we ever see that is covered is belt separation.
You should'a seen the look on the face of the Service Manager at the
local Dodge dealer when I told him that Goodyear thinks Dodge's
customers should rush over to Goodyear to buy *their* warranty.
(P.S. Dodge does not provide a written tire nor battery warranty, only
the statement that "The tires and battery are covered under separate
warranties by their manufacturers." There is no description of what
is or isn't covered.)
--
Doug Pardee -- CalComp -- {hardy,savax,seismo,decvax,ihnp4}!terak!dougron@brl-smoke.ARPA (Ron Natalie <ron>) (01/28/86)
> Took the tire to the Goodyear folks, and they said, > We see this once or twice a day. The 2-ply sidewalls are like > paper -- almost anything will rip them open. This one looks like > it hit a pothole. Potholes are road hazards, and that isn't > covered under warranty. You'll have to buy a new tire for $145+. > You should have bought our road-hazard warranty for $75 after you > bought the car. > > When I asked them what *was* covered under the standard warranty, > they said, > About the only problem we ever see that is covered is belt separation. This is true. About a few years ago almost every tire manufacturer dropped the "road hazard" parts of their warranties, although the independant tire store I was at offerred to sell me a "road hazard" policy. > You should'a seen the look on the face of the Service Manager at the > local Dodge dealer when I told him that Goodyear thinks Dodge's > customers should rush over to Goodyear to buy *their* warranty. Frankly, I wouldn't stop at the Service Manager, I'd go back in and talk to the salesman. Decent dealers have a way of making things work out. -Ron