2141smh@aluxe.UUCP (henning) (08/03/84)
**** **** From the keys of Steve Henning, AT&T Bell Labs, Reading, PA aluxe!2141smh I saw the following under net.consumers regarding phone calls and it tripped my memory of a similar experience regarding Tandy/TRS. =>>I'd scream up their corporate ladder. Don't deal with =>>the little people that have no incentive to help customers. Brush =>>off the vermin and get to the meat of the problem, ask for their =>>supervisor. =>>mikey at trsvax I have found that the same is true when I call Ft. Worth to get answers from Tandy. Example: I wanted to know if TRS CPM+ for Model 4 would read any commercial formats of CPM. I was told that it would read 5 tracks or some such thing which didn't appear in vendors catalogs. She said that is all she was told to say. I asked who told her to say this and asked to speak to him. He did return my call but was equally vague. My understanding that if one buys TRS CPM+ so they can gain access to the world of programs out there, they are limited to disks sold by TRS with their weird format. Yet the same machine can read over 6 other formats with the Montezuma software. I guess I am saying that sometimes the vermin go up several levels. Example 2: A friend has been working for 4 months to write a termcap for his Model 4. He called me the other day to ask a specific question and I told him I would send him the whole termcap which may have been written by trsvax/mikey, I am not sure. He had called Ft. Worth and asked the same information and was told that only members of some vendor software group had access to such information and that no termcap existed. Well that was an out-and-out lie. He also spoke to a supervisor and got the same song-and-dance. The vermin seem to be really doing their number in Ft. Worth.
hood@uiucuxc.UUCP (08/19/84)
#R:aluxe:-29300:uiucuxc:33700008:000:377 uiucuxc!hood Aug 5 23:05:00 1984 Wait a minute... You used a very strange example. Why would a consa representive of Tandy to ask about a termcap for Unix. Why would they provide a termcap entry ? Did they write the communication program ? A side note : If that person had called a RS Computer Center and asked for a printout of the /etc/termcap file on the Model 16B the matter would have been solved.