laser-lovers@uw-beaver (laser-lovers) (06/12/84)
From: alfred%ct.csnet@csnet-relay.arpa
We have been using an Imagen Imprint-10
printer for about 10 months now. We average
between 2000-4000 sheets of printing a month
(usually closer to 2500). We have been
coughing up $1500/quarter (soon to be
$500/month) for Imagen maintenance. This
seems like a stiff price to pay (considering
the cost of the equipment and its failure rate
to date, which has been low).
My question is, for all you sites that have had
an Imprint-10 for longer than we have, is the $6000
per year worth it? What is you experience with hardware
failure after one year with the printer in terms of
frequency of failure and cost of repair? If your usage
was as low as ours would you recommend keeping the
service contract or simply repairing as needed? We
have a local company that is capable of performing
routine PM and could even handle big problems if
necessary, so we wouldn't have to pay to fly someone
from Imagen out each time we needed repair work or
PM.
I will summarize any replies sent directly to me...
Thanks,
Alfred Correira
Computer*Thought Corp.
alfred.ct@csnet-relay (CSNET)
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