laser-lovers@uw-beaver (03/10/85)
From: Charles Hedrick <HEDRICK@rutgers.arpa> I am interested in hearing from people who have QMS 1200 about the reliability of their printers and the quality of service they are getting. We have a Talaris 1200 printer. This is a QMS 1200, remarketed by Talaris. Aparently it is normal to use Xerxo to service QMS printers. We are getting service from a 3rd party (the folks we bought it from). We did this because of problems we had had with Xerox on the 9700 (many of which have since been resolved). However we have had nothing but trouble with the printer. The problems have run the full gamut, including problems with the board that controls print density, a mechanical problem with the upper tray that causes it not to feed correctly, problems with the host going from the ink reservoir to the drum, and intermittent controller crashes. Some of the problems have gotten fixed, and we have had some periods of reasonable service. But more keep happening. Our faculty are up in arms about the reliability. We have talked to Talaris about our problems. Their field service people seem to have an order of magnitude more sophistication an familiarity with the printer than our field service people. Alas, they are in California. The question is whether Xerox field service people would be as good. -------
laser-lovers@uw-beaver (03/15/85)
From: allegra!packard!harvard!bu-cs!root@uw-beaver.arpa (BostonU SysMgr) we have 5 talaris 1200's, use Xerox service and have been happy. I believe the people who deal with our 8700 have been fairly unhappy with their Xerox service, I have to assume either the people are different that do the service or the 8700 is just hard to fix. -Barry Shein, Boston University