laser-lovers@uw-beaver (04/13/85)
From: William LeFebvre <phil@rice.ARPA>
Remember my problem with the capital W in amssmc40? Well, after
several phone calls to California and the arrival of a second printer,
we have determined that it is definitely a hardware problem.
This may sound a little strange at first (why should the hardware care
that it is a capital W?), but further investigation showed that the
same problem existed for any character glyph above a certain size (that
size being on the order of 36 to 40 point). But my test file works
fine on our other printer and it works fine on the old printer after a
board swap. Imagen is shipping us another board.
The folks at Imagen were just super about the whole thing. This poor
guy in hardware support stayed on the phone with me for about 20
minutes while I swapped boards and ran tests. I am continually amazed
at the amount of customer support and help that Imagen puts out. This
company really cares about its customers!
William LeFebvre
Department of Computer Science
Rice University
<phil@Rice.arpa>