dws@mit-eddie.UUCP (Don Saklad) (11/29/84)
Administrative environment at our central library in Copley Square, Boston is smug. Structure, design and ambiance, components of the physical environment isn't warm and welcoming. The building built 1972 is imperious. Read Donlyn Lyndon's comments in his book, Boston Observed. _______________ Titled officials at our library don't share their concerns for these things. Feedback should be solicited from users and visitors perceptions on a continuing basis. Suggestion boxes should be read more regularly and responses should be posted or available. Documentation on the institution should be handy and accessible by everyone. Reports, newsletters, minutes and administrative notices as well as reported testimony by officials describing the system in labor or court cases should be read by anyone wishing to know the system. Are there organization charts and directories? Obsolete documentation may be useful as pointers at least to future planning and development. This all helps people find books and records.