torcsl@utzoo.UUCP (Jason P. Venner) (02/25/85)
I purchased some equipment (a modem) from Gandalf Data Limited in
December. They sad that there was a thirty day trial period, where I could
return the equipment if I so desired. I experienced an error rate of approxi-
mately 1%, and returned the equipment. This is after I mentioned that I had
heard that there were problems with the modems, and they assured me that it
was fixed in this model. After I insisted, they said that they would refund
the purchase price but it would take two weeks (this was still in December).
Last Thursday, They said that I would have the check by Friday. Now they are
saying this Friday. The sales people are helpful, but seem powerless to
assist.
If I ever deal with Gandalf Data Limited again, I will not make payment
on the equipment, until I am sure that it works. I recommend this course of
action to others as well.
Note, these opinions are my own, based on my person experiences with Gan-
dalf.
--
Jason P. Venner @ U of Toronto Zoology
{allegra,ihnp4,linus,decvax,watmath}!utzoo!torcslrandy@garfield.UUCP (Randy Dodge) (02/26/85)
I have had nothing but good experiences with Gandalf. I have a PACX SE,
PIN 3270's, PIN 9101 (Datapac), LDS 120's, LDS 309's and other gear and
have always found Gandalf to be extremely helpfull, responsive to problems,
and quite willing to assist when required. I wouldn't judge Gandalf by one
bad experience.
Randy Dodge
Memorial University
...utcsri!garfield!randy