shaprkg@sdcrdcf.UUCP (Bob Shapiro) (10/03/84)
In article <2202@pur-ee.UUCP> aynang@pur-ee.UUCP writes: > > I think there should have a way to protect the consumers >preventing them from being cheated or badly serviced. > > As for my recent experience when mail ordering a modem from a >dealer -- PC Network ( Personal Computer Network ), I think I should >not trust this kind of mail order any more, at least to this one. > > I think their extraordinary inefficiency should be known by >everyone who used to mail ordered some computer equipments. I ordered >a modem from them on August 20, while received it on September 25. In >addition, I had made 5 phone calls and written 3 letters to them to >check how they processed my order. As a final conclusion, I got my >modem, but I have to pay another two bills for unknown reasons !! ( >They mailed me via COD, and I don't like to miss my modem again . ) >One more word. They did, however, cash my money order on August 23, >while they claimed they had never received it. Can anyone explain >this? > > I think that looks like something cheating to the consumers. As >a new comer from other country just entering the states, I don't even >know to whom should I make a complain. > > I had talked this with some friends of mine. Some of them who >had dealed with this store also commented they as not reliable. > > That's why I post this news. I think all this kind of bad >services should be broadcasted to prevent others from being fooling. > >Address of PC Network : > >PC Network >320 West Ohio >Chicago, IL 60610 >tel 1-800-621-SAVE > > >o.o Aynang Yang I have bought many things from mail order houses but I make it a policy always to pay by credit card. If the merchandise is not forth-coming in a timely fashion (and this has happened to me on occasion) then I merely inform the credit card company that I am not going to pay them. This also works if the merchandise is faulty or not what was originally agreed upon. (However you must return it and show proof that you did). You should never send checks to strangers without first having the property in your hands. The problem stated is certainly a good example why. Even COD does not solve the problem because if the merchandise is faulty it is too late. I would also expect that a letter to the modem manufacturer with a copy to the attorney-general of Illinois and the Better Business Bureau of Chicago might have some interesting results. Bob Shapiro