paul@ucla-cs.UUCP (11/19/85)
COMPUTER MAIL QUESTIONNAIRE
Perhaps you haven't yet answered our questionnaire. If so, then we urge you
to respond! Our research is only for academic purposes and our goal is to
contribute knowledge to the field of computer communication that can lead to
more customized systems. We plan to present the results from this survey to
human communication technology interest groups in professional communication
and management associations.
Please reply to: math.had@LOCUS.UCLA.EDU
or
...!{ihnp4,ucbvax,randvax,sdcrdcf}!ucla-cs!uclamath!had
Susan Komsky
Eugenie Dye
UCLA and California State University, Northridge
INSTRUCTIONS: This questionnaire assesses your use of computer mail and how
you perceive your experiences on the system. Please answer all the questions.
General Information
1. Please indicate the amount of time you have participated on the computer
mail system: Enter number.
(a) Number of years ( )
(b) Number of months ( )
2. In general, I feel that the computer mail system is
SUCCESSFUL 1 2 3 4 5 UNSUCCESSFUL ( )
(Enter the number from 1-5 that represents your answer.)
Reactions to System Use
NOTE: For the next group of questions, enter the number from 1-5 that
represents your answer.
3. This system is designed so that I was able to learn to do the simplest
tasks on the system
WITH EASE 1 2 3 4 5 WITH DIFFICULTY ( )
4. I get frustrated and abandon an attempt to send a message
FREQUENTLY 1 2 3 4 5 NEVER ( )
5. I was able to learn to gain access to the system
WITH EASE 1 2 3 4 5 WITH DIFFICULTY ( )
6. I was able to understand the overall potential of the system
WITH EASE 1 2 3 4 5 WITH DIFFICULTY ( )
7. The system provides "HELP" commands
ENOUGH 1 2 3 4 5 NOT ENOUGH ( )
8. The system provides documentation
ENOUGH 1 2 3 4 5 NOT ENOUGH ( )
9. I can contact "human help" when I need it
WITH EASE 1 2 3 4 5 WITH DIFFICULTY ( )
10. The system provides information to correct system errors
ENOUGH 1 2 3 4 5 NOT ENOUGH ( )
11. I can edit the text of a message on this system
WITH EASE 1 2 3 4 5 WITH DIFFICULTY ( )
12. It is possible to modify this system to meet my own needs for interaction
WITH EASE 1 2 3 4 5 WITH DIFFICULTY ( )
13. The system functions without gliches
NEVER ALMOST ALWAYS ALWAYS
1 2 3 4 5 ( )
Patterns of Usage
NOTE: The remaining questions reflect your current use of the system and
your plans for using the system in the future. Enter your response to each
question.
14. I send and/or received computer mail ___% of a normal work week.
15. I use computer mail to
(a) send messages ___% of my time on the computer
(b) offer information ___% of my time on the computer
(c) requestion information ___% of my time on the computer
(d) receive messages ___% of my time on the computer
16. My computer mail is overloaded with [indicate all that apply]
(a) personal messages ( )
(b) junk messages ( )
(c) Bulletin Board messages ( )
(d) mailing list messages ( )
(e) other ( ) (please specify: _________________________________)
17. I am most likely to save [indicate all that apply]
(a) personal messages ( )
(b) junk messages ( )
(c) Bulletin Board messages ( )
(d) subscription clippings service ( )
(e) other ( ) (please specify:__________________________________)
18. I would use the system more if there were an adequate directory for
locating users
(a) yes ( )
(b) no ( )
19. Most responses to my computer mail messages come to me (indicate one)
(a) by computer mail ( )
(b) by telephone ( )
(c) by traditional correspondence ( )
(d) by direct, face-to-face conversation ( )
20. I plan to use the computer mail system in the future in the following
ways:
21. Comments:
Your name (optional)