wendy@sq.uucp (Wendy Harrison) (02/16/89)
POSITION AVAILABLE
SoftQuad Inc. is a young, growing software company with opportunities
for advancement and an exciting work environment in downtown Toronto.
We are one of the world's leading developers of software related to
the creation and presentation of structured information.
Position Available:
Technical Support Assistant
The successful candidate will be responsible for hot-line customer support.
This will involve assisting customers with routine problems, including
software installation and setup, providing technical information about the
software, evaluating problems which may necessitate modifications to the
software, and providing workarounds where necessary.
The candidate must have the confidence to deal effectively and pleasantly
with customers as well as SoftQuad's technical and sales staff, and must
be able to acquire in-depth knowledge of SoftQuad's product line.
The following qualities are essential to this position:
-excellent verbal and written skills
-excellent telephone manner
-tact, diplomacy, patience and judgement
-good problem solving skills
-ability to work under pressure
-good organizational skills
-adaptability, ability to learn quickly
We hope to find a candidate with a mix of skills and experience that
include some of the following:
-UNIX (including some system experience, programming)
-nroff/troff formatting utilities
-familiarity with computer hardware
-general computer literacy
-keyboard experience
-customer support experience
Salary commensurate with experience.
Please send your resume to:
Wendy Harrison
SoftQuad Inc.
720 Spadina Ave.
Toronto, Ontario
M5S 2T9
(416)963-8337
{utai,utgpu,utzoo}!sq!wendy