rand@mks.UUCP (Randall Howard) (01/28/89)
Technical Support Position Available
THE COMPANY
Mortice Kern Systems Inc. is a growing Canadian software
development and marketing company located in Waterloo, Ontario,
Canada. MKS is involved in the related fields of software development
under contract for large North American corporations and export sales
of a proprietary line of software products, developed in house by MKS.
MKS provides a dynamic working environment which balances personal
challenge with the rewards of success. MKS is in the upper echelon of
providers of technical software for DOS, OS/2, and UNIX. MKS corporate
offices are located in a heritage building in downtown Waterloo.
TECHNICAL SUPPORT
The candidate will exhibit the right mix of interpersonal skills
and the technical know-how necessary to represent MKS' line of
highly technical products. Since the technical support department is
the major after-sales contact between MKS and its customers, this
position requires a high degree of competence in both areas.
Technically, the preferred candidate will possess knowledge of the
UNIX utilities, some knowledge of common MS-DOS applications, a
understanding of systems programming, and a general problem solving
nature. While much of the material may be learned, we require the
right background to make the acquisition of this knowledge relatively
straightforward.
On the public relations side, the candidate will enjoy helping
people to solve problems. In addition, liaison with the marketing
and sales department is required in order to answer technical questions
that occur at the time of product sales. Lastly, trade show
involvement will require the candidate to provide technical details in
a face-to-face encounter with customers. Some North American travel is
involved.
OTHER SKILLS
The candidate must have good verbal and written skills, including
keyboard experience. A high level of organization and the ability to
work as part of a team are essential. The candidate must be personable
and able to talk to a wide range of people of differing managerial,
technical, and geographic backgrounds. Equally important is the
ability to listen to callers, find their concerns/needs and quickly
respond to each individual.
The above responsibilities assume that the candidate is personally
well-organized and self-motivated. The candidate will work within the
technical staff at MKS and report to the Vice President, Product
Development. There will also be a great deal of interaction with the
marketing and sales department.
Please send your resume, in confidence, to:
Mr. Alex White
ll // // ,~/~~\' Vice President, Product Development
/ll/// //l' `\\\ Mortice Kern Systems Inc.
/ l //_// ll\___/ 35 King Street North, Waterloo, ON, Canada N2J 2W9
O_/ FAX 519/884-8861
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ll // // ,~/~~\' Randall Howard
/ll/// //l' `\\\ Mortice Kern Systems Inc.
/ l //_// ll\___/ 35 King Street North, Waterloo, ON, Canada N2J 2W9
O_/ 519/884-2251, FAX 519/884-8861, uunet!watmath!mks!randchris@mks.UUCP (Chris Retterath) (07/01/89)
Technical Support Position Available
Due to continued and growing customer sales, we have a need for another
technical support person. We are looking for a person with a mix of
interper
sonal skills and technical know-how. Our growth can provide you
with the potential for further advancement of your career, in the areas of
management and programming.
We want someone who enjoys helping people solve problems. Most contact with
our customers will be via telephone, but we also make contact with faxes,
electronic mail, and through CompuServe and Bix. We also expect our
technical staff to go to trade shows, so we are looking for people who can
answer technical questions face-to-face.
On the technical side, we would like you to have a working knowledge of UNIX
utilities, some knowledge of common MS-DOS or OS/2 applications, an
understanding of systems programming, and a general problem solving nature.
While much of the material can be learned on the job, we require that you
have the right background to make this training relatively straight-forward.
We expect all our staff to have good verbal and written skills. For
technical support, we are looking for abilities in organization, as well as
the ablility to talk to people in a wide range of technical expertise.
You should be able to listen to callers, and quickly find their concerns
This position reports to the Manager of Technical Support, and to the
Product Development Manager. It is a technical staff position, but it
also includes some interaction to the marketing and sales department.
About Mortice Kern Systems Inc.
Mortice Kern Systems is a growing Canadian company. We are located in a
heritage building in downtown Waterloo, Ontario. Our business is primarily
software development, although we do consulting and marketing as well.
Almost all of our software is developed in house. Our software is sold
to run on DOS, OS/2, and UNIX systems. Software development is essentially
done in a UNIX environment.
We offer the usual company employee benefits, a great location, and a
dynamic working environment.
Please send your resume, in confidence, to:
Chris Retterath
ll // // ,~/~~\' Product Development Manager
/ll/// //l' `\\\ Mortice Kern Systems Inc.
/ l //_// ll\___/ 35 King Street North, Waterloo, ON, Canada N2J 2W9
O_/ FAX 519/884-8861