aponty@gpu.utcs.utoronto.ca (12/16/89)
15 December 1989
Dear Potential Employer:
I am currently seeking employment in the computer industry, preferably
in technical support. I am willing to consider relocating to any part
of North America. I have appended a copy of my resume.
I have a Bachelor of Science with a major in Computer Science. My coursework
included programming, data structures, discrete mathematics, calculus, linear
algebra, numerical analysis, statistics, and computer architecture.
Currently, I am employed doing technical support for University of Toronto
Computing Services. We provide support for members of the academic community,
ranging from experienced users (with highly technical questions) to
absolute novices (who want to know how to turn the machine on). We support
Berkeley UNIX (Sun OS 4.0), VM/CMS, MS-DOS, OS/2, Macintosh System 6.03, and
a variety of software packages running in these environments. These include:
WordPerfect 5.0 and 4.2, SAS (both mainframe and personal computer versions),
MS Word 3.02 and 4.0 (for the Mac) and 5.0 (for MS-DOS machines), PageMaker
(on both Mac and PC platforms), Excel, HyperCard, MS Windows, SunView, X
Windows, Procomm. Essentially, we must field any question about any computer
which anyone happens to be using. I enjoy the combination of personal contact
and technical aspects of this job; it is quite rewarding to help people
solve their problems and use computing tools effectively.
I am also working as an operator of a Perkin Elmer mainframe running OS/32.
In addition to the usual duties of a computer operator, I find myself doing
a fair bit of technical support, including answering questions and routine
hardware maintenance (printers, terminals, other peripherals).
I look forward to hearing from you in the near future. The telephone number
on my resume is equipped with an answering machine. Thank you for your
consideration.
Sincerely,
/signed/
Adele Ponty
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Adele Julia Ponty B.Sc. A.I.I.C.
36 Hollywood Crescent
Toronto, Ontario M4L 2K5
CANADA
(416) 462-0893
INTERNET: aponty@gpu.utcs.utoronto.ca
COMPUSERVE: 73727,1276
Education:
1989 Bachelor of Science
double major in computer science and psychology
special interests: human-computer interactions, Fortran and
C programming
University of Toronto
1983 Associate of the Insurance Institute of Canada
twelve credits completed
George Brown College
Experience:
1989 - present Systems Operator
Management Systems Department
Wellesley Hospital, Toronto
Report scheduling, database backups and monitoring of
Perkin Elmer 3250 running OS/32. Maintenance and
repair of on-site terminals and printers.
1988 - present Computer Advisor (part time)
Information Centre
University of Toronto Computing Services
Problem solving, technical advising and troubleshooting
for both micro and mainframe users. Contacts made via phone,
in person and through electronic mail. Supported CMS, Macintosh, Berkeley UNIX 4.3 and MS/DOS operating systems. Software
supported includes WordPerfect, DBase, Excel, Word, PageMaker,
HyperCard, SAS (PC and mainframe versions), Kermit and Procomm.
1984 - 1988 Student Assistant (part time)
International Student Centre
University of Toronto
Provided general orientation for foreign students.
Supervision and scheduling of group activities in the evenings.
Responsible for building security.
Tutor (free lance)
Tutored statistical methods, experimental design and
first-year calculus.
1978 - 1983 Insurance Counsellor
Customer Service
The Personal Insurance Company
Underwriting, rating and selling of personal-lines
insurance policies for group accounts. Conducted
written correspondence in both French and English.
Responsible for collection of premiums and policy
cancellations.
1975 - 1977 Insurance Rater
Personal Lines
Allstate Insurance
Willowdale Ontario
References are available upon request.