dr@ski.UUCP (David Robins) (03/13/85)
FLAME: Bad as Apple's Tech Support Line has been in the past, I had
found it at least marginally helpful for those usual questions
(you know, the one's where that salesperson and the repair person
say HUH? )
Well, I tried calling it last week, and got only a recorded
message, directing me to the customer service line, where they will
just give you the name of an Apple dealer in your area. I was told
that the Tech Line was disconnected permanently.
All technical questions now go through the salesperson; if
he/she can't answer it, *THEY* ask the repair person, and if he can't
answer it, he can call Apple. The answer goes back up this chain
again. If you've ever played the game Telephone, you know how garbled
things get. Plus, you can't carry on an intelligent conversation.
I am totally incensed by Apple's progressively worse customer
attitude. I guess Apple is showing they don't care. I know their
answer will be that going through the dealer chain is more efficient.
Unfortunately, the dealers usually know less than I do, and often
can't even comprehend the question.
-David Robins, M.D.
Smith-Kettlewell Institute
San Francisco, CA
--
David Robins, M.D.; Smith-Kettlewell Institute of Visual Sciencs
2232 Webster St; San Francisco CA 94115
415/561-1705
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